topic Re: wifi calling in Mobile Network discussions

wifi calling

MarieLeviston — Wed, 20 Aug 2025 07:28:23 GMT

I have 2 iphones each with a separate ee contract (work / personal). We have Starlink but this has not been an issue to date. Wifi calling isn't working, can't call EE as no signal and no online chat service it seems. I have restarted, airplane mode off / on , reset phones..... nothing. not sure what to do now?

Re: wifi calling

bristolian — Wed, 20 Aug 2025 08:29:48 GMT

There was a recent thread about using WiFi-calling over a Starlink connection - try reading this, see if anything helps.

https://community.ee.co.uk/t5/Apple-Devices/No-wifi-calling/m-p/1556329

Re: wifi calling

MarieLeviston — Wed, 20 Aug 2025 08:45:26 GMT

NOthing solid to work on here really - this is day 3 of no service - not sure how I stand on changing from EE as contracted - but surely their service needs to work

Re: wifi calling

Ali_A — Wed, 20 Aug 2025 14:47:41 GMT

Hi @MarieLeviston

Are both lines facing the same issue with Wi-Fi calling?

If so this would rule out an account based issue.

Have you tried changing the Starlink's default DNS settings to third-party provider like Cloudflare (1.1.1.1) or Google DNS (8.8.8.8) to test?

Ali

Re: wifi calling

Ollie21 — Wed, 20 Aug 2025 17:00:23 GMT

Mine has been the same over 2 different starlinks. One i reset and this seemed to sort it out. The other at home isnt working though. I did Phone EE, they didnt seem to have a solution to this.

Re: wifi calling

rimatthe — Fri, 22 Aug 2025 07:00:43 GMT

It is a general problem with wifi calling - it has stopped working over our fibre connection, 3 of my neighbours on EE have the same issue - they are on different internet providers and handsets. We all stopped working at the same time and it has been over 2 weeks now. Needless to say trying to report this is just proving painful

Re: wifi calling

rimatthe — Fri, 22 Aug 2025 07:04:46 GMT

See my response above there is an issue and the help line just aren't interested. The service has blipped on twice since it went down but nothing in the last 10 days. Don't know if it is affecting locations, certain subscribers or both.

Re: wifi calling

Peter_W — Fri, 22 Aug 2025 12:09:27 GMT

Thanks for flagging this too @rimatthe.

Are you using Starlink as well, or do you have a different WiFi provider?

Also when you spoke with our team, do you know if they checked to make sure the WiFi calling feature was active on your account?

Peter

Re: wifi calling

rimatthe — Fri, 22 Aug 2025 12:12:50 GMT

Wifi is active on my account. I am not on Starlink I am on 2connect leased line, it doesn't work on starbucks wifi either I have just tested. It looks like it is not working on any internet connect that is external to the EE network, so maybe a routing or inbound firewall issue. It has worked relaibly on my internet up until early August.

Re: wifi calling

rimatthe — Fri, 22 Aug 2025 12:17:56 GMT

Further to my previous note it works over my EE mobile hotspot. It is definately an issue with internet connections outside the EE network and it is every connection I have tried so far in last few days.

Re: wifi calling

Peter_W — Fri, 22 Aug 2025 12:30:00 GMT

Cheers @rimatthe.

I've just popped you over a private message so we can take some more details around this now.

Peter

Re: wifi calling

Eviesjames — Fri, 22 Aug 2025 13:50:28 GMT

Hi @Peter_W I’m having the same problem. Spoken to your team over a few hours in the last few days.
WiFi calling has been absolutely fine for a few years now and then nothing in the last week. Only EE issue as my husband is on Vodafone and his WiFi calling works just fine at home (Starlink). Any help appreciated. We love rurally with no reception so we are reliant on WiFi calling thanks!!

Re: wifi calling

Peter_W — Fri, 22 Aug 2025 13:57:10 GMT

Hi @Eviesjames, welcome to the Community!

Have you tested this a network outside of Starlink?

These issues have been flagged and seem to be central to that provider, but if this seems to extend further I'll definitely feed this back.

Peter

Re: wifi calling

Biggsie — Sat, 23 Aug 2025 12:25:38 GMT

I have same issue. Started ?coincidentally? With an IOS update to 18.6.1. Rebooted Starlink and router via Starlink app and turned off Wifi calling on iPhone (15 pro) - mobile service in settings then did hard reboot (vol up then vol down then button on right hold until it dies then restart) turn wifi calling back on and all OK for several days. Did same on my wife’s phone and all good. Within few days of the 18.6.1 update there was another point update to 18.6.2 which I hoped had fixed it. This morning both our phone were not connected to Wifi calling. Spoke to level 2 guy at EE and they are aware of Starlink issue as are Starlink. Starlink told EE techies to reboot starlink x 6! Worked for me with one reboot of starlink and router and turning off Wifi calling rebooting phone and turning wifi calling back on.
Wifi calling been OK on both phones for 5 hours today so hopefully fixed now. Will contact my starlink installer to contact starlink tech support if still an issue after BH weekend.
Like many posters here we have no mobile signal and rely on entirely on Wifi calling which has been fine for years. Very annoying- maybe starlink will do a firmware update as a fix as was hoping a carrier update from EE might fix it but no point if it is only a starlink problem.
Hope that helps some people??
You can reboot both starlink and router from their app or failing that just turn you house electrics off for 10 seconds at the main consumer unit!! I still have wifi calling as I type this so fingers crossed.

Re: wifi calling

Eviesjames — Sat, 23 Aug 2025 15:15:45 GMT

Hi Peter - sorry for delay, had to wait until out today to test wifi calling somewhere else. It seems to work out elsewhere. What’s the fix then with Starlink if you’re aware of it? Thanks very much

Re: wifi calling

Biggsie — Sun, 24 Aug 2025 20:23:54 GMT

Hi Eviesjames

My Wifii calling seems OK again on my wife's and my Iphone 15 pro. I am not sure if rebooting as in my message below (router and starlink) forces a firmware update? But it certainly fixed it along with turning wifi calling off rebooting phone and turning it back on. I am not sure what firmware our starlnk was on before so can't say if it has updated but it is supposed to update firmware overnight if needed if you are online. Anyway our has been OK for 2 days now so fingers crossed

Is your working now?

Re: wifi calling

JoeC0203 — Mon, 01 Sep 2025 18:55:40 GMT

Hi Peter

i have no WiFi calling. I am a Starlink user. I have gone through to Level 2 EE support who say they have been deluged with calls from EE WiFi calling users whose service has stopped. I have raised a case with Starlink but surely EE should also be addressing this directly with Starlink? It has now been 10 days with no WiFi calling. What are EE doing to help their customers resolve this issue?

Re: wifi calling

Biggsie — Mon, 01 Sep 2025 20:26:05 GMT

Hi MarieLeviston

I have had Wifi calling on Starlink ever since I posted my “fix” on 23rd Aug with one short drop out on 24th where I repeated the sequence as described and has been fine ever since 24th. Have you tried that fix in the exact order that worked for me?

Re: wifi calling

JoeC0203 — Tue, 02 Sep 2025 08:55:45 GMT

Hi Biggsie

thank you for the help but this has not worked. I rebooted 6 times and still no joy.

i have a iPhone 12 Max Pro with latest op system and spent 2 hours in phone with EE but still no result

regs

Re: wifi calling

JoeC0203 — Tue, 02 Sep 2025 09:21:17 GMT

Hi all

I finally have my WiFi calling working with Starlink

I rebooted the router 6 times with no joy. I then rebooted the Starlink. The first two times is kept asking me to realign the receiver saying it was 21 degrees out but on the 3rd attempt it seemed to connect to a different satellite that then updated the connection details and is now working. Speed is infinitely better as well.