topic Re: Connection problems in Mobile Network discussions

Connection problems

Naween — Sun, 31 Aug 2025 21:58:36 GMT

I don’t have signal in my house

Re: Connection problems

bristolian — Sun, 31 Aug 2025 22:00:59 GMT

Is this a recent problem - have you had coverage in your house previously?

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Connection problems

Naween — Sun, 31 Aug 2025 22:03:01 GMT

I don’t no because this is my new house. How can I fix it

Re: Connection problems

bristolian — Sun, 31 Aug 2025 22:07:38 GMT

Did you have indoor coverage when you first viewed your new property? Do you have coverage outdoors? Do you have a working WiFi hotspot indoors?

Unless there's a local fault causing a loss of service, the coverage levels are what they are. Check your coverage levels using the online checker at https://ee.co.uk/help/mobile-coverage-checker

"Check coverage" predicts the normal level of service in your chosen location

"Check service status" searches for known issues in your locality.

Re: Connection problems

Naween — Sun, 31 Aug 2025 22:25:27 GMT

No 4g / 5g signal only normal call please help me

Re: Connection problems

Rach_H — Mon, 01 Sep 2025 11:02:08 GMT

Hi @Naween,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Have you been able to check the service status as @bristolian has mentioned above, to see if this is the anticipated coverage, or if there is any work happening nearby?

Rach