topic Re: in Mobile Network discussions

Robgraham — Tue, 26 Aug 2025 07:04:17 GMT

The internet at home has been poor for over ten years due to old cables supplied by bt.
but for the last 3 weeks I've had to drive out of the Pr83rp area to make calls or use the internet due to the mast being broken.
how do I get a refund on my bill for the inconvenience. Trying to find a way of complaining is almost impossible on your website and app

Re:

Christopher_G — Tue, 26 Aug 2025 07:38:48 GMT

Hi @Robgraham

Welcome to the community.

Are you able to check your postcode on our network status checker, to see if we're aware of any problems in your area?

There are a couple of ways you can make a complaint. The best way would be by giving us a call on 150, when you're able to. They'll be able to look into the performance of the masts in your area and discuss any compensation with you.

Chris

Re:

bristolian — Tue, 26 Aug 2025 08:01:27 GMT

@Robgraham wrote:
but for the last 3 weeks I've had to drive out of the area to make calls

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re:

Robgraham — Tue, 26 Aug 2025 08:37:01 GMT

Yes I checked everyday till I came back on I'll phone billing later