topic Re: Internet issues in Mobile Network discussions

Internet issues

Ayo11 — Mon, 18 Aug 2025 21:58:55 GMT

I always have issues using EE network outside it doesn’t work properly I only enjoy internet when I’m connected to a wifi

Re: Internet issues

Christopher_G — Tue, 19 Aug 2025 08:30:37 GMT

Hi @Ayo11

Welcome to the community. We'll do our best to help you.

What kind of device are you using? Does it work at all for mobile data, even if sporadically?

Chris

Re: Internet issues

Ayo11 — Tue, 19 Aug 2025 08:57:18 GMT

Yes I have an iPhone 12 Pro Max

Re: Internet issues

Christopher_G — Tue, 19 Aug 2025 09:35:47 GMT

Is 'mobile data' switched on in your phone settings, @Ayo11?

It should be under Settings > Mobile Service > Mobile Data > On.

Chris

Re: Internet issues

Ayo11 — Tue, 19 Aug 2025 09:40:35 GMT

Yes it’s always on

Re: Internet issues

Christopher_G — Tue, 19 Aug 2025 09:45:23 GMT

That's good, @Ayo11. Just checking.

Is there a particular area where you notice the problem? It may be worth checking a couple of areas on our network status checker to see if we're aware of any maintenance works in your area.

Chris