topic Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile in Mobile Network discussions

I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Mon, 18 Aug 2025 12:09:50 GMT

As above. But, if I use a VPN, I can. I can access it using WiFi and other mobile providers can access it. What’s going on with EE mobile?
Btw, I am a decorator and need to access it.
Thanks for any help.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

Chris_B — Mon, 18 Aug 2025 12:23:53 GMT

@johnners1969 It’s possible it might be content lock, it shouldn’t happen to this website as it’s not age restricted but if you call customer support and request that content lock be removed it should work. You’ll need a credit card to pay a refundable token ( you need to prove you’re over 18). Or you can go to a EE store with in date photo ID to make this request there.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Mon, 18 Aug 2025 12:32:12 GMT

Thanks Chris, but I have content lock off on my account. 🤔 Do I still need to call them? It is related specifically to this website?

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

Chris_B — Mon, 18 Aug 2025 12:37:33 GMT

@johnners1969 Just tried this website myself. Same issue. It’s a website issue not a EE issue. Strange

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

chistery — Mon, 18 Aug 2025 12:40:34 GMT

Works on Safari on EE as it'll be using a proxy but not Chrome or Firefox. Could fix itself shortly, these sorts of issues generally do as things time out and refresh.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Mon, 18 Aug 2025 13:12:11 GMT

That’s odd. It doesn’t work for me (I’m on an iPhone 15 pro max, not that it should be relevant) on Safari, Edge, Chrome or Firefox on EE mobile but it works on all of them using WiFi or using a VPN.

I ended up ordering my paint from USA via a VPN!

It worked fine for the guy in the paint shop using his mobile on O2.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

chistery — Mon, 18 Aug 2025 13:17:19 GMT

If you have icloud private relay and use Safari, it will bypass EEs DNS and their traffic inspection and route via Apples network, so points more to a problem within the EE infrastructure.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Mon, 18 Aug 2025 14:02:40 GMT

Don’t have iCloud private relay. As far as I know.

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

Ali_A — Tue, 19 Aug 2025 09:28:33 GMT

Hi @johnners1969

Thanks for bringing this to our attention. I've tested it and experiencing the same result.

I've passed this on to our team for investigation.

Ali

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Tue, 19 Aug 2025 09:35:26 GMT

Great. Thanks Ali. 👍🏻

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

DJW-20 — Sat, 23 Aug 2025 16:21:41 GMT

You'll only have private relay if you are an icloud subscriber and you've enabled it.

I've seen @Ali_A has picked up on this and it'll be on the road to getting fixed. Might be worth staying on the VPN for now

Re: I can’t access duluxdecoratorcentre.co.uk on EE mobile

johnners1969 — Sat, 23 Aug 2025 17:43:29 GMT

👍🏻