topic Connection in Mobile Network discussions

Connection

Khubson — Fri, 15 Aug 2025 19:20:15 GMT

Hello there

I am living in Blackpool. Over the last month I have a problem with my EE connection in my property, but worst started for last 2 days. No Mobile Data, No Internet. I called to EE, I visited EE store but nothing changed.
When I am asking they said no issue with my area,but sorry I cant use it,because no connection here.
How can I behave , I am thinking to leave EE,but I have a contract with them.

OMG,I am go angry!

Re: Connection

Khubson — Fri, 15 Aug 2025 19:19:37 GMT

Hello there

OMG,I am go angry!

Re: Connection

Chris_B — Fri, 15 Aug 2025 19:52:40 GMT

@Khubson Do you have any remaining data allowance ? What does your account say ? You can also text BALANCE to 150.

Re: Connection

Khubson — Fri, 15 Aug 2025 20:02:54 GMT

I called them, I visited store also.
I did everything what they said to me. But issue is still.

Re: Connection

Chris_B — Fri, 15 Aug 2025 20:04:37 GMT

@Khubson That’s not answering my question.

Re: Connection

Khubson — Fri, 15 Aug 2025 20:06:26 GMT

Re: Connection

bristolian — Fri, 15 Aug 2025 20:58:48 GMT

Can you be more specific on what you've tried by means of troubleshooting so far? We don't know what the store suggested you try, and it'll be easier than duplicating suggestions.

My first questions would be whether your phone is showing network coverage, and whether you can make/receive calls or send/receive texts?

Re: Connection

Khubson — Fri, 15 Aug 2025 21:09:10 GMT

Sorry if I wrote anything unclearly — I’ve just been very distressed for the past two days.I went to the EE store, they checked the coverage in my area and told me there was no issue, but that they would perform a reset and I would receive a message the same day or the next day telling me when I should turn off my phone. Unfortunately, I haven’t received any message.Today I called and spoke to an operator, whose instructions I followed precisely: General → Mobile Services → Network Selection → turn off/turn on Automatic Provider.The next step I took was Reset Network Settings.I did everything exactly as the lady instructed, but the problem still hasn’t been resolved. The system shows no coverage issue in my area, but the fact is I have been living in this apartment for 2 years without any problems — and now the phone has no signal at all. It sometimes shows 1–2 bars as if it catches the network, the internet indicator shows 4G–5G, but I can’t make or receive calls, can’t send or receive messages, and I can’t actually use the internet. Thanks

Re: Connection

Khubson — Fri, 15 Aug 2025 21:09:54 GMT

It also shows in the EE app that there are no coverage issues in the area.

Re: Connection

bristolian — Fri, 15 Aug 2025 21:48:04 GMT

If your phone has no coverage, then there's your underlying issue and I doubt any resets are likely to make much difference.

When you did a manual network search, did EE show as available?

Regardless of the answer, you can use WiFi-calling to enable continued use of your phone for calls & texts without needing network coverage.

Re: Connection

Khubson — Fri, 15 Aug 2025 21:51:01 GMT

Yes, EE was available.

It works fine and without any issues outside. The problem appears as soon as I enter the apartment.This problem didn’t exist for 2 years, and it started about a month ago.

Re: Connection

bristolian — Fri, 15 Aug 2025 22:07:52 GMT

If EE is available on a network search, try selecting it manually. What happens? Does your phone then show coverage? Can you then use it for calls & texts?

The suggestion of using WiFi-calling stands, regardless of the answer. But even more so if you can't get service indoors.