topic Mobile in Mobile Network discussions

Mobile

Natalie3484 — Thu, 07 Aug 2025 23:36:26 GMT

I can’t make called or receive calls

Re: Mobile

Schockwave — Fri, 08 Aug 2025 09:59:53 GMT

Hello @Natalie3484 ,

Welcome to the community,

Are you on pay as you go or monthly contracts?

Are you in the UK or abroad?

We need more information in order to help you.

Re: Mobile

Christopher_G — Fri, 08 Aug 2025 14:28:04 GMT

Hi @Natalie3484

Welcome to the community.

As @Schockwave said, more information will help us to help you.

If it's signal related, often turning 'airplane mode' on/off can help your phone search for a signal. If that doesn't work, it's worth checking your postcode on our network status checker. It will let you know if we're aware of any maintenance works in your area, or let you report a problem if we're not.

Chris