topic Re: Making and Receiving Calls in Mobile Network discussions

Making and Receiving Calls

Wissie — Mon, 28 Jul 2025 08:36:12 GMT

Hi members

I am having problems making or receiving calls on my phone. I have tried on my daughter's and she too cannot make or receive calls. We are both on the EE network. I can't call EE on their number 150 or the mobile number.

Anyone having same issues? How can I contact EE to sort the problem for us?

Thanks in advance for your help.

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 12:33:45 GMT

Hi members

Anyone having same issues? How can I contact EE to sort the problem for us?

Thanks in advance for your help.

Re: Making and Receiving Calls

bristolian — Wed, 07 Aug 2024 13:20:46 GMT

Do your phones show network coverage? Unless you're using WiFi-calling, you need network service to make & receive calls, or send & receive text messages?

Can you send & receive text messages?

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 13:37:44 GMT

Thanks @bristolian for responding.

My phone is showing network coverage but I cannot send or receive calls or text messages

Re: Making and Receiving Calls

Katie_B — Wed, 07 Aug 2024 15:04:35 GMT

Thanks for confirming @Wissie.

Can you use mobile data OK?

Does this occur within one area?

If yes, I'd recommend checking the Status Checker for any known issues.

Katie

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 16:40:19 GMT

Hi @Katie_B

I can use my data. I can go on Internet, YouTube, etc.

I cannit make or receive calls or texts. Each time I try to call a message is coming back saying MOBILE NETWORK NOT AVAILABLE.

This is very frustrating because I have missed appointments that were scheduled for today and I cannot call anyone to cancel the appointments. There is no email address to contact EE. The only means if contact is to call them or send a text, both of which I cannot do right now.

Re: Making and Receiving Calls

bristolian — Wed, 07 Aug 2024 16:45:17 GMT

You can contact EE CS from any other phone if necessary, however...

Is this problem limited to one specific location, or is it more generalised? Do you get the same issue when using WiFi-calling?

When did you last toggle flight mode on your phone?

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 17:31:18 GMT

Hi @bristolian

Thanks for getting in touch. There are 2 people in my household and we are both having the same problem so cannot call EE CS.

I can call on WhatsApp but cannot make normal calls or receive calls. This is a generalised problem not isolated to one particular area.

Kind regards

Re: Making and Receiving Calls

bristolian — Wed, 07 Aug 2024 17:37:11 GMT

You don't need a mobile to contact CS.

To be clear - are you saying that you're able to connect to WiFi-calling, but the symptoms are then the same as when using the mobile network?

That would suggest an account issue if so - you've ruled out the radio network as a cause, only leaving the core network and the SIM/account.

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 17:48:08 GMT

Thanks. I have booked an in-store appointment because I cannot see what the problem is. I have checked to see if payment went through and it did. So I'm puzzled.

Re: Making and Receiving Calls

bristolian — Wed, 07 Aug 2024 17:58:25 GMT

Ensure the store perform a 2way SIM-swap.

Put a known working SIM in your non-working phone - what result?

Put your non-working SIM in a working phone - what result?

This will ID whether the issue is device or SIM/account-related.

It cannot be the radio network if you had the same issue with calls when using VoWiFi.

Re: Making and Receiving Calls

Wissie — Wed, 07 Aug 2024 20:18:49 GMT

Thank you so much @bristolian I will do that.

Kind regards