topic Re: Not had any signal for a week at home in Mobile Network discussions

Not had any signal for a week at home

Jennyann58 — Sun, 27 Jul 2025 17:08:48 GMT

I can’t call out to get help, waiting for an upgrade but delivery company can’t contact me to give me security code to deliver. Can someone contact me. Post code is Eh164uz

Re: Not had any signal for a week at home

bristolian — Sun, 27 Jul 2025 17:47:14 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Not had any signal for a week at home

Jennyann58 — Sun, 27 Jul 2025 18:06:17 GMT

Have done all of this.

I just can’t get to speak to anyone about it, I don’t have a land line

Re: Not had any signal for a week at home

Chris_B — Sun, 27 Jul 2025 18:28:01 GMT

@Jennyann58 But do you a WiFi connection? If you do you can use WiFi calling as that gives you a working signal to make/receive calls and texts. You enable that within your device settings.

Re: Not had any signal for a week at home

bristolian — Sun, 27 Jul 2025 18:37:40 GMT

A CS agent is only likely to be able to confirm what the website status tool already tells you.

But you can use WiFi-calling to speak to them if you still prefer.