topic Re: Is Anyone still having a problem after outage in Mobile Network discussions

Is Anyone still having a problem after outage

JAK25 — Fri, 25 Jul 2025 01:19:52 GMT

I have had no signal all day and night there was an outage earlier in the day but I have been unable to report by phone or by text. I thought the outage had been resolved. Not on my phone4

Re: Is Anyone still having a problem after outage

bristolian — Fri, 25 Jul 2025 07:24:01 GMT

A lack of coverage is a different issue to that caused by the issues yesterday.

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Is Anyone still having a problem after outage

JAK25 — Fri, 25 Jul 2025 07:46:29 GMT

Thank you for your reply I got through to EE and after being told that it
is a problem due to the outage between Peterborough and Ely that is
affecting my area.

The coverage tool is not accurate when I checked it it said great coverage
but when an EE guide checked it said no signal in my area.

Thank you for your response.