topic Re: Unable to make calls or contact 150 in Mobile Network discussions

Unable to make calls or contact 150

spazmunk — Thu, 24 Jul 2025 13:11:27 GMT

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

Re: Unable to make calls or contact 150

Ricco25 — Thu, 24 Jul 2025 12:24:00 GMT

Yes..I've got the same problem. It won't even accept my landline.

Re: Unable to make calls or contact 150

hagrid1975 — Thu, 24 Jul 2025 12:27:23 GMT

Same here...

Re: Unable to make calls or contact 150

Username123451 — Thu, 24 Jul 2025 12:29:20 GMT

How on earth do you get support?

Tried the app. Tried the internet. Tried calling 150.

Re: Unable to make calls or contact 150

NC222 — Thu, 24 Jul 2025 12:31:07 GMT

I am having the same issues this morning and phone will not allow me to make calls to EE

Re: Unable to make calls or contact 150

Chris_B — Thu, 24 Jul 2025 12:32:03 GMT

@Username123451 A call to customer support is still a phone call so if you cannot make calls, then a call to customer support won’t work, does your device show a cellular connection ?

Re: Unable to make calls or contact 150

Junedavies1949 — Thu, 24 Jul 2025 12:33:28 GMT

Yes it seems like the whole of the EE Customer services numbers are down,maybe they haven't paid there own network bills so they got cut off

Sometimes when you dial 150 it just drops and other times it says "we are sorry but this service is unavailable at this time" I've even tried the 0800 956 6000 number and that's the same issue.

This premium network of ours isn't as great as it once was it's getting worse by the day.

Re: Unable to make calls or contact 150

Amyliptrott88 — Thu, 24 Jul 2025 12:33:32 GMT

I can't call either on my ohoen to any numbers in UK they've cut me off too

Re: Unable to make calls or contact 150

DJW-20 — Thu, 24 Jul 2025 12:34:14 GMT

Anyone having issues calling today? Unable to make or receive them on Wifi or 4g. 150 is helpfully broken too.

Downdetector is suggesting something but isn't to be trusted. It's in multiple areas

Re: Unable to make calls or contact 150

Username123451 — Thu, 24 Jul 2025 12:34:43 GMT

I can get onto the internet. I have data. I looked in the app and it said I has zero credits. I also saw that I have unlimited calls and unlimited data. But still cannot call out. So I renewed my plan. I still cannot make any calls.

Re: Unable to make calls or contact 150

hagrid1975 — Thu, 24 Jul 2025 12:37:18 GMT

Yes, I'm having the exact same experience.

Re: Unable to make calls or contact 150

Timmo124 — Thu, 24 Jul 2025 12:37:21 GMT

It would seem the whole EE network is down. Tried calling several numbers but comes back unobtainable 'This line is temporally unavailable Keep getting cut off before EE answer 😠

Re: Unable to make calls or contact 150

Username123451 — Thu, 24 Jul 2025 12:37:54 GMT

Its actually bull **bleep** that you cannot get support or have a chatline

Re: Unable to make calls or contact 150

Username123451 — Thu, 24 Jul 2025 12:39:04 GMT

Good thing I'm only testing the service before getting a subscription. As support is non existence at the moment.

Re: Unable to make calls or contact 150

Schockwave — Thu, 24 Jul 2025 12:41:10 GMT

I have just tried it, it is definitely unavailable, there could be a problem their end, no idea what, but there we are, maybe due to weather, possibly.

Re: Unable to make calls or contact 150

Schockwave — Thu, 24 Jul 2025 12:42:25 GMT

The number is unavailable at the moment, not seen that before, have tried it myself, so there must be a problem their end.

Re: Unable to make calls or contact 150

TechDrama — Thu, 24 Jul 2025 12:45:26 GMT

Is anybody else having problems contacting EE directly? I’ve tried every number I can find and I’m getting a message to me that they’re having issues at the moment yeah I can’t see anything suggesting that it’s a larger issue other than myself because it’s not posted anywhere on social media that I can see.

Re: Unable to make calls or contact 150

Schockwave — Thu, 24 Jul 2025 12:47:06 GMT

@DJW-20 yes there seems to be an outage, just check other threads.

Re: Unable to make calls or contact 150

Schockwave — Thu, 24 Jul 2025 12:48:54 GMT

Hello @TechDrama ,

Welcome to the community,

If you had checked other threads you would know that you are not the only ones, I have tried the number and get unavailable, not that I needed to ring them.

Re: Unable to make calls or contact 150

Slinky32 — Thu, 24 Jul 2025 12:50:03 GMT

Unable to make/receive calls. How long will this take to fix as i need my phone for work and could possibly lose business over this?