topic Re: Network issues in Mobile Network discussions

Network issues

JSHARROCK — Wed, 09 Jul 2025 11:36:18 GMT

Hello,

I've checked for network issues in my area, BA12 ***, and it says there is a problem.

The reason for this post is that has said this for about a month. It's really difficult to make a call as the signal is terrible and then hangs up.

Can I please get a reply when this will be fixed?

Kind regards

James

Re: Network issues

Northerner — Mon, 07 Jul 2025 17:09:18 GMT

Hi @JSHARROCK

Can you connect to EE WiFi calling service.

Depending on the issue it could be some time for example if a new site is needed.

Thanks

Re: Network issues

bristolian — Mon, 07 Jul 2025 17:15:43 GMT

All network faults are rectified as soon as possible, but anything that drags out beyond a couple of days will often mean there's a dependency involved that's not in EE's direct control. Access issues, spare parts, specialist climbing teams - these are but 3 examples which may or may not be the reason in your specific case.

I'd recommend using the "keep me updated" option on the status checker, and also - if you're not already - use WiFi-calling for indoor coverage.

Re: Network issues

JSHARROCK — Tue, 08 Jul 2025 19:47:10 GMT

Hi,

Yes I can.

I went into my settings and it wasn't there, however I went into my call settings and it was there.

Had a 30 minute call today and it was perfect, thank you all.

Kind regards

James