Network is down - can’t check to see what the issue is

Ipslore — Tue, 24 Jun 2025 19:06:36 GMT

My connection to EE is down as is my wife’s. It has been like this for 2 days now. Can’t check to see what the issue is, because the checker will not connect. Can’t ask for a text because network is down.
can’t phone because network is down. My login is now asking for a 2 step authentication (which normally I would be all for), but for that to work I need texts, which I can’t do because network is down. So I have no network and no way of knowing what the issue is and when it will be back. Any clue on what I can do?

Re: Network is down - can’t check to see what the issue is

bristolian — Tue, 24 Jun 2025 19:41:59 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage. This allows calls to be made & received, and text messages to be sent & received.

topic Re: Network is down - can’t check to see what the issue is in Mobile Network discussions

Network is down - can’t check to see what the issue is

Re: Network is down - can’t check to see what the issue is