topic Re: Signal issues affecting calls/texts and data in Mobile Network discussions

Signal issues affecting calls/texts and data

Robsm2 — Thu, 12 Jun 2025 12:12:16 GMT

Still having issues with signal in NE42 postcode.
known fault with masts in this area and not rectified.
I’m fed up. I’ve had some discount for 6 months. The discount has ended but the issue remains.
I can’t use my phone properly around my home or my town due to the faulty masts

Re: Signal issues affecting calls/texts and data

Christopher_G — Thu, 12 Jun 2025 15:23:12 GMT

Hi @Robsm2

I'm sorry to hear that you've been having some problems with service in your area.

If you haven't already, I'd also recommend registering for updates on our Network Status Checker and looking into WiFi calling. That may help you keep connected when you're connected to WiFi.

If you would like someone to look into it further, our Technical Support team are the best ones to speak to.

They'll be able to check the performance of the masts in your area and give you some information about what's happening.

Chris

Re: Signal issues affecting calls/texts and data

bristolian — Thu, 12 Jun 2025 15:25:41 GMT

What are the issues you're having?