topic Re: WF13 location in Mobile Network discussions

WF13 location

Jimmyswanston22 — Wed, 07 May 2025 11:58:36 GMT

Hi since last Thursday EE coverage been really poor blackspotting no steady coverage nothing loads up. I have to put my home WiFi on to get messages or calls just can't get good signal and been fine since we moved to area haven't had any issues till last week this needs looking into deeper. Something is wrong at that mast for that location even in car no coverage and I always had no issues in the car till last week

Re: WF13 location

Northerner — Wed, 07 May 2025 12:26:46 GMT

Hi @Jimmyswanston22

Have you checked EE network status checker?

https://ee.co.uk/help/service-status

Thanks

Re: WF13 location

Jimmyswanston22 — Fri, 09 May 2025 11:57:45 GMT

Hi yes checked the coverage checker all fine but however things not fine since last week been having issues as mentioned with the signal and contacted via phone they said there maintenance going on but seems to be long going however find out of the location mentioned till I get back to WF13 it plays up again clearly there is something wrong somewhere

Re: WF13 location

ahuss116 — Fri, 09 May 2025 12:26:23 GMT

I al so in the WF13, and i hundred percent back this, I cant seem to make any calls on my device and when i do the call cuts off after a few seconds, I then check on partners phone who is also on EE and she cant even makes calls.

Checked coverage checker and it says all is fine when that it not the case

This needs urgent attention, and investigation with a resolution

Re: WF13 location

bristolian — Fri, 09 May 2025 12:36:28 GMT

After using the "check service status" option on the webtool, there are 2 options depending on the outcome

1: If a recognised fault is identified, choose "keep me updated"

2: If there is no recognised problem, choose "report a problem"

I suggest every affected user follows the second option. That should be the quickest way to the right teams.

Re: WF13 location

ahuss116 — Fri, 09 May 2025 12:36:47 GMT

Ive already done the usual rebooted both phone turned wifi, Bluetooth off and the same issue occurs

Re: WF13 location

ahuss116 — Fri, 09 May 2025 12:37:14 GMT

Already done that

Re: WF13 location

bristolian — Fri, 09 May 2025 12:44:37 GMT

FYI you have a short time after posting to edit, negating the need for multiple short replies.

@ahuss116 wrote:

Already done that

When, exactly did you do this? What communication have you received in response?

Re: WF13 location

ahuss116 — Fri, 09 May 2025 13:10:54 GMT

I have received an email from EE when choose report a problem

They have sent me an email to say they looking into this issue and to check service status

I have rebooted my both phone, check network settings and everything on default, both phone have full reception with active 5g network but the calls are constantly cutting off

Re: WF13 location

bristolian — Fri, 09 May 2025 13:25:03 GMT

The OP in this thread seems to be reporting different symptoms to the "me too" user ahuss.

OP = coverage poor, "blackspotting" suggests loss of coverage.

"Me too" ahuss - "full reception" but calls dropping.

The "report a problem" link is absolutely the way to go in either case.

Re: WF13 location

Jimmyswanston22 — Sun, 11 May 2025 07:39:11 GMT

A new mast has gone up on the Huddersfield road which is conflicting with the other mast in the area signal just keeps going from 4G to 5G and signal very low one bar in cases

Re: WF13 location

bristolian — Sun, 11 May 2025 08:11:19 GMT

Hard to be certain from that picture, which network that's serving.

Phones will always attach to the site providing the best radio conditions. A 5G phone will also naturally have a preference for 5G service, that can result in fewer on-screen bars if the server is further away.

This happens with all new technology rollouts, 5G is the same.