topic Re: Network keeps dropping in and out in Mobile Network discussions

Network keeps dropping in and out

Aldosherry — Thu, 08 May 2025 10:25:55 GMT

Is anyone else having issues with their EE network dropping out and going to emergency calls only. I've tried sim cleaning, restarting fone, airplane mode but it keep happening never had this problem before and when I try to check the local network on EE I get a prompt saying Cant check your area at the moment.

Re: Network keeps dropping in and out

Northerner — Thu, 08 May 2025 11:15:54 GMT

Hi @Aldosherry

If you cannot check the service status then you'll need to speak to EE CS on 150.

No issues in my location but you could be anywhere in the UK.

https://ee.co.uk/help/service-status

Thanks

Re: Network keeps dropping in and out

Leanne_T — Thu, 08 May 2025 13:01:07 GMT

Hi @Aldosherry

Thanks for coming to the community.

Do you know of any other EE customers in the area who are also having the same service issues?

Have you recently made any account changes, such as ordering a new SIM card or upgrading?

Speak soon 🙂

Leanne.

Re: Network keeps dropping in and out

Aldosherry — Thu, 08 May 2025 13:11:45 GMT

Hi leanne,

No even my wife who is on the exact same payg sim doesn't have the problem but I've tried every fone fix i can think of, i find it strange that it keeps dropping in for 20 seconds or so then drops out for about the same. I even dropped down to 3 and 4g to see if that helped but no. I'm just going to see if it resolves itself within 24hrs of not I'll go through customer services.

Re: Network keeps dropping in and out

Leanne_T — Thu, 08 May 2025 13:35:03 GMT

Thanks for the extra details @Aldosherry

If the SIM card is pay as you go, when was the last time this was used for a chargeable call, text or topped up?

Thanks 🙂

Leanne.

Re: Network keeps dropping in and out

bristolian — Thu, 08 May 2025 13:47:57 GMT

Is this problem always happening in a specific location? Or more general?

If it's in one specific location, it could be a network problem causing a drop in coverage - but it would be affecting all EE users in the same area, so would tend to be picked up.

If it's more generalised, it's likely to be fault with the phone.