topic Re: Problems with the sim in Mobile Network discussions

Problems with the sim

Chris828 — Tue, 06 May 2025 10:01:07 GMT

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the phone doesn't work inside the house and I'm forced to go out into the garden which also doesn't work as it should, initially I thought it was the switch from one operator to another, instead it continues to give problems, second problem, if I go shopping I can't pay, because the internet doesn't work inside the shop while before I had no problems now I have to bring cash with me' for any failed payments, third problem I pay more for spam calls and I receive many more whereas before I receive one every three months or so, can someone help me understand what's wrong? Thanks

Re: Problems with the sim

XRaySpeX — Tue, 06 May 2025 10:56:17 GMT

@Chris828 wrote:

third problem I pay more for spam calls

You don't pay for (spam) calls you receive in UK.

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 10:40:26 GMT

I am in the UK, and at home there is no signal, as well as in other houses or shops, can it be solved or not? Thanks

Re: Problems with the sim

XRaySpeX — Tue, 06 May 2025 11:02:09 GMT

Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 11:09:22 GMT

Yes I did the checks with the Post code and it also gives me problems to enter the EE site as in screenshot

Re: Problems with the sim

XRaySpeX — Tue, 06 May 2025 11:16:00 GMT

That screenshot doesn't look like "No probs"!

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 11:24:41 GMT

For me it's a bit of a problem not to access the services, Calls and payments, however if I wanted to cancel the contract of a SIM that I started two weeks ago what should I do?

Re: Problems with the sim

Schockwave — Tue, 06 May 2025 11:32:49 GMT

@Chris828 , are you able to check to see if it is a problem with your phone? You can either do a sim swap with someone, who has an unlocked phone or go to an EE high street store to see if the problem is with your phone or SIM card if you are near one.

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 11:45:27 GMT

The problem is not the phone because it is new and it did not give me problems before changing, if I had not had problems I would not have written on the community, I do not have time to go to a dealer, thanks

Re: Problems with the sim

XRaySpeX — Tue, 06 May 2025 12:35:49 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Problems with the sim

bristolian — Tue, 06 May 2025 12:46:26 GMT

From what you've described, you're potentially a tad unlucky but ultimately you're experiencing poor coverage areas where WiFi-calling would be a good mitigation indoors.

You mention that the problem can't be with your phone, a good test of this would be to perform a manual network search when it shows no coverage. Does EE appear as available?

Are these all locations where the online coverage tool predicts good service?

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 12:56:14 GMT

I have tried everything described, wifi they don't hear me, without they don't hear me, outside in other environments it doesn't work as it should, I'm sorry but I don't intend to continue with my phone number, very important for my work , I tried to do some line tests and it doesn't work as it should, I just saw that my number was activated 13 days ago, what can I do?

Re: Problems with the sim

bristolian — Tue, 06 May 2025 13:02:19 GMT

You mention that the problem can't be with your phone, a good test of this would be to perform a manual network search when it shows no coverage. Does EE appear as available?

Are these all locations where the online coverage tool predicts good service?

What do you mean by "tried to do some line tests and it doesn't work"?

Re: Problems with the sim

XRaySpeX — Tue, 06 May 2025 13:12:30 GMT

Phone CS to cancel, hopefully FoC within the cooling-off period.

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 13:35:29 GMT

My phone number was activated on April 23rd, I still have time to go back to my old operator for just one phone number

Re: Problems with the sim

Chris828 — Tue, 06 May 2025 14:14:08 GMT

How do I get my PAC?

Re: Problems with the sim

bristolian — Tue, 06 May 2025 14:16:10 GMT

Text PAC to 65075