topic Re: Verifying my account with no signal in Mobile Network discussions

Verifying my account with no signal

Tonytk — Sat, 03 May 2025 18:59:10 GMT

Hi there, I can’t verify my account as I have no network coverage as my SIM is busted and I only have access to Wi-Fi

Re: Verifying my account with no signal

bristolian — Sat, 03 May 2025 19:02:58 GMT

What do you mean by "verify my account", and why do you think you need to?

Your SIM is what provides a phone with access to EE's network - if it's broken, you won't have network access regardless of WiFi-calling or network coverage.

The resolution to a "busted" SIM is to replace it.

Re: Verifying my account with no signal

Tonytk — Sun, 04 May 2025 03:35:55 GMT

Thanks for getting back to me…
I’m trying to get a new phone and sim, but it’s say before I purchase or go forward I must verify my account.
In doing so they want to send a text message but I can’t not receive it.??
Sent from my iPhone

Re: Verifying my account with no signal

Alex_H — Sun, 04 May 2025 07:59:45 GMT

Hi @Tonytk,

Welcome to the EE Community

It will require verifying a one time PIN when placing an order so unfortunately if you do not have a working SIM it wont be possible. You can order a replacement SIM for delivery by giving us a call on 150 from an EE SIM or 07953 966 150 from any phone.

You can also pick up a free replacement SIM from an EE store with photo-ID if you are the account holder. EE Store Finder | How to find your nearest EE store | EE

Alex

Re: Verifying my account with no signal

Tonytk — Mon, 05 May 2025 04:48:56 GMT

Okay thanks a lot..
Sent from my iPhone