topic Re: Network Coverage in Woodbridge in Mobile Network discussions

Network Coverage in Woodbridge

ralyon — Mon, 28 Apr 2025 13:24:37 GMT

I have not been able to get a signature on my phone in Woodbridge for weeks. I use mobile apps for parking and am having to use cash in the machines which is all very well if you have cash available. Very frustratin! Maybe I should switch to O2!

Re: Network Coverage in Woodbridge

bristolian — Mon, 28 Apr 2025 14:51:31 GMT

Use the "check coverage option" on https://ee.co.uk/help/mobile-coverage-checker anytime you have an unexpected loss of service.

No network is perfect - they all have good & bad areas, and none guarantee 100% national uptime 24/7/365. For every location where EE have an outage and other networks are OK, there will be others where EE is the only network to function.

Re: Network Coverage in Woodbridge

cjw771 — Tue, 29 Apr 2025 15:33:30 GMT

So there has been no 4G mobile signal in Woodbridge Suffolk town centre since at least the 7th March 2025 . As confirmed by EE Customer Services. This means you cannot make calls especially emergency calls. You cannot send texts. You can’t pay for parking in any of the car parks using the mobile apps. This is not acceptable especially as EE boast they are the best mobile service in the country.

Re: Network Coverage in Woodbridge

bristolian — Tue, 29 Apr 2025 16:14:34 GMT

@cjw771 wrote:

So there has been no 4G mobile signal in Woodbridge Suffolk town centre since at least the 7th March 2025

Your post has been merged with another user reporting the same. See the second post in this thread, from 3.51pm on 28th April

Re: Network Coverage in Woodbridge

Ali_A — Tue, 29 Apr 2025 17:32:34 GMT

Hi @cjw771

Welcome to the Community.

Sorry to hear of the signal issues you're facing in the area. If Customer Service have confirmed an issue in the area, the engineers will be working to restore service as quickly as possible.

You can head over to our EE Coverage & Network Status Checker | Check your signal to sign up for automatic updates about the signal in the area.

Ali

Re: Network Coverage in Woodbridge

rhysster974 — Tue, 29 Apr 2025 17:42:55 GMT

@bristolian does that date ring a bell at all? The exact date I’ve been having issues and others up and down the country on EE.

Re: Network Coverage in Woodbridge

cjw771 — Fri, 02 May 2025 13:47:45 GMT

Would appear the mast has got to be replaced and EE are awaiting parts from Sweden. They cannot give a fix date.

Local Suffolk Coastal MP is now on the case, so hopefully they will pull their fingers out and fix it.

Re: Network Coverage in Woodbridge

bristolian — Fri, 02 May 2025 13:59:16 GMT

@cjw771 wrote:

Would appear the mast has got to be replaced and EE are awaiting parts from Sweden.

If the tower itself needs replacement, that suggests a structural issue, and is extremely rare. Radio equipment is supplied by Ericsson or Nokia. The vast majority of common spare parts are held in the UK, but much depends on the specific nature of the fault, also whether it's at ground-level or at height.

@cjw771 wrote:

Local Suffolk Coastal MP is now on the case, so hopefully they will pull their fingers out and fix it.

MPs are good for increasing public awareness, but I doubt they're experts at mobile network build & maintenance! It would also imply that no efforts were being made prior to their involvement - something that is hard to believe.

Re: Network Coverage in Woodbridge

wb83473 — Mon, 26 May 2025 07:38:39 GMT

The 4G/5G coverage in the Woodbridge /Snape area is pretty poor at the best of times