topic Re: Lack of signal and failure to display mobile bill information in the EE mobile a in Mobile Network discussions

Lack of signal and failure to display mobile bill information in the EE mobile a

Ahmad6314 — Tue, 15 Apr 2025 14:36:55 GMT

Hello,

I’ve been with EE for a few months on an unlimited calls, data, and texts plan. However, at my home, there’s no signal, so I’m paying monthly fees for nothing. I have neither internet nor a proper signal for calls. Please improve the signal at this address or provide me with a signal booster.

Another issue is that since switching to the unlimited plan, the app no longer displays my bill details. It shows an error message telling me to contact support. As English is not my first language, I’m unable to call support. Please reset the app so that my billing information and the store are accessible without issues.

Lastly, please strengthen the signal for my postcode. I’m paying for a service I can’t use. If this isn’t resolved, I’ll have to cancel my contract.

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

bristolian — Tue, 15 Apr 2025 15:01:56 GMT

@Ahmad6314 wrote:

Please improve the signal at this address or provide me with a signal booster.

Lastly, please strengthen the signal for my postcode.... If this isn’t resolved, I’ll have to cancel my contract.

EE offer WiFi-calling to mitigate against indoor coverage issues.

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling

The service allows full use of your phone for making & receiving calls, and sending & receiving text messages - without needing any mobile network coverage.

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

XRaySpeX — Tue, 15 Apr 2025 22:46:56 GMT

@Ahmad6314 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

Ahmad6314 — Wed, 16 Apr 2025 08:06:13 GMT

Good day,

I've just moved into this building and I don't have Wi-Fi yet. I’ve only set up unlimited EE data on our mobiles for myself and my spouse, but neither of us has any signal — neither for internet nor for calls.

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

Ahmad6314 — Wed, 16 Apr 2025 08:08:47 GMT

Good day,

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

Colstalex — Wed, 16 Apr 2025 08:12:49 GMT

You won't be able to cancel your contract without a penalty. No mobile network guarantees coverage in every building as there are so many variables, it could be a building that is like a faraday cage and signals won't penetrate or you could be in a basement.

Re: Lack of signal and failure to display mobile bill information in the EE mobile a

Chris_S — Wed, 16 Apr 2025 10:22:05 GMT

Hi @Ahmad6314 We don't guarantee a perfect signal 100% of the time, as indoor coverage can be unreliable. However, EE offers Wi-Fi calling as a solution for indoor coverage issues when the mobile signal is weak or unavailable.

I'd recommend popping your postcode into our Coverage checker to check if there is coverage and if there are any issues affecting your area.

Chris S