topic Re: No signal in Mobile Network discussions

No signal

Johnboy61 — Mon, 14 Apr 2025 15:17:08 GMT

I have been with you for about 2 an hath weeks I can't get any network outside or in doors I am about 1 mile nr phone mast when I speak to anyone they say I broke up If I want talk to someone I have go out of my area I got samsung galaxy a21s I have try in different phone .as I need my phone as I got disabled girl

Re: No signal

bristolian — Mon, 14 Apr 2025 15:32:51 GMT

Is this a recent problem? Are these locations where your phone has previously worked?

Having lack of coverage across multiple areas would tend to suggest a phone fault rather than network one.

Do you know any other EE users locally, and if so do they have similar problems?

Re: No signal

Northerner — Mon, 14 Apr 2025 19:03:13 GMT

Hi @Johnboy61

Are you on EE PAYG or pay monthly contract.

You can check for local issues here:

https://ee.co.uk/help/service-status

Thanks