topic they flat out denied there was any loss of service in Mobile Network discussions

they flat out denied there was any loss of service

Auricaargent — Sat, 29 Mar 2025 10:36:46 GMT

Same here and when I phoned EE about it they flat out denied there was any loss of service

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: they flat out denied there was any loss of service

Lesley_W — Sat, 29 Mar 2025 12:02:13 GMT

Hi @Auricaargent

Have you checked to see if there are any issues here Service Status Checker | Check Network Problems in Your Area | EE?

You can also report a problem to get it looked into if needed.

Lesley

Re: they flat out denied there was any loss of service

Auricaargent — Sat, 29 Mar 2025 13:38:54 GMT

It's not a network problem. We used to have very good 5G service in our area Locksbottom BR68... Now when I check on the EE coverage page it says there is no 5G. Well there used to be for many years so it's been disabled.

Re: they flat out denied there was any loss of service

Chris_B — Sat, 29 Mar 2025 15:42:40 GMT

@Auricaargent Not necessarily you could have just been picking up a 5G connection because of how the mast was setup, if any work has been performed on the mast it now might mean it’s been fine tuned to give a better signal in the area it should of been covering.

Re: they flat out denied there was any loss of service

Auricaargent — Sat, 29 Mar 2025 16:42:08 GMT

Not so. I checked when I went to EE for the 5G coverage in my area and there was good coverage this went on for some years but quite recently I only get 4G and EEs own coverage check days there is no 5G

Re: they flat out denied there was any loss of service

bristolian — Sat, 29 Mar 2025 16:48:04 GMT

Sites, and individual sectors, are only locked when there is a valid reason for doing so. No operator has anything to gain by deliberately locking sites from carrying traffic "for the fun of it"

Part of the strength of EE's 5G network is the underlying 4G service.

Re: they flat out denied there was any loss of service

Auricaargent — Sat, 29 Mar 2025 16:54:10 GMT

4G is fine but 5G has been turned off. It's not my phone either because that gets a 5G signal when I'm away from home. When EE decides to check they might find out what's wrong but that would mean admitting I'm right.

Re: they flat out denied there was any loss of service

bristolian — Sat, 29 Mar 2025 20:00:09 GMT

My posts are based on professional experience - I'm curious what you think EE would have to gain by intentionally locking users from gaining access to otherwise working service? Networks do run reporting on sites & sectors that are locked without good reason.

The engineering-level detail of works undertaken, will not always be available to frontline CS staff. Optimisation-led changes to the radio interface will also go beyond simple "4G" or "5G" and will involve specific frequency bands & carriers - frontline CS staff are not expected to understand this.

I've nothing to gain either way, and I'm "only" a 4G customer. Just curious why you're so convinced this coverage change is a deliberate &/or intentional act.

Re: they flat out denied there was any loss of service

Auricaargent — Sat, 29 Mar 2025 20:18:53 GMT

I've not tried o analyse why I no longer have 5G, that's just a fact. I've checked again on the EE coverage page and it says that 5G isn't available in my postcode. And I know that I used to get a very good 5G signal both indoors and outdoors. So if you believe me that I used to get 5G then surely you must also agree that it's been removed.

Re: they flat out denied there was any loss of service

bristolian — Sat, 29 Mar 2025 21:30:29 GMT

4G & 5G services are delivered across numerous frequency bands, there isn't a single "4G signal" or "5G signal".

I don't know the specifics of your area or serving site, but one logical explanation is that there has been an alteration to the config of your serving site/sector, resulting in a difference to the coverage footprint or overall performance.

These changes are always made to improve the overall experience, but do not mean that a particular "G" has been removed or locked down. I can understand why some end-users may think this, but with some understanding of both the radio interface & network operation, it would be highly unusual for perfectly working coverage to be arbitrarily disabled.

As mentioned above numerous times, what would EE have to gain by removing coverage without valid reason?

Re: they flat out denied there was any loss of service

Auricaargent — Sun, 30 Mar 2025 05:27:37 GMT

You've hit on a key point about cellular technology: it's not a single, monolithic signal, but a complex system using multiple frequency bands. Here's a breakdown to help you understand:

1. Frequency Bands and Cellular Technology:

* Frequency Bands:

* Cellular networks (like 4G and 5G) operate on specific ranges of radio frequencies, called frequency bands.

* These bands are like different "channels" for wireless communication.

* Different bands have different characteristics:

* Lower frequencies (e.g., 700 MHz) travel further and penetrate buildings better.

* Higher frequencies (e.g., mmWave 5G) offer much faster speeds but have shorter ranges and are more easily blocked by obstacles.

* Multiple Bands per "G":

* Both 4G and 5G utilize multiple frequency bands.

* A single 4G or 5G connection might actually be using several bands simultaneously (carrier aggregation) to boost speed and reliability.

* Therefore, when someone says "4G" or "5G," they're referring to the technology standard, not a single, fixed frequency.

2. Network Configuration Changes:

* Serving Site/Sector:

* Cellular networks are made up of many cell towers (serving sites) that cover specific areas (sectors).

* Each sector emits signals on various frequency bands.

* Configuration Alterations:

* Network operators constantly adjust the configuration of these cell towers to:

* Improve coverage.

* Increase capacity (handle more users).

* Optimize performance.

* Repair or replace equipment.

* These adjustments can involve:

* Changing the power levels of different frequency bands.

* Adding or removing frequency bands.

* Adjusting the direction of antennas.

* Software updates to the cell tower equipment.

* Impact on Coverage/Performance:

* As a result of these changes, the coverage footprint and performance of 4G and 5G in a specific area can change.

* For example, if a network operator reduces the power of a specific 4G band, users in that area might experience weaker 4G signals.

* This is why someone may experience a change in service, even if the general 4g or 5g service has not been removed.

3. Why Operators Don't Arbitrarily Disable Coverage:

* Network Optimization:

* Network operators invest heavily in their infrastructure and strive to provide the best possible service.

* They don't intentionally disable working coverage unless there's a strong technical or economic reason.

* Customer Satisfaction:

* Disabling coverage would lead to customer complaints and churn (customers switching to other providers).

* Technical Reasons for Changes:

* Changes are more likely due to things like:

* Upgrading equipment.

* Re-allocating frequency bands.

* Addressing interference issues.

* Optimizing the network for better overall performance.

In Summary:

The key takeaway is that cellular networks are dynamic and complex. Changes in coverage and performance are often the result of ongoing network optimization,

not the arbitrary removal of a "G" service.

Re: they flat out denied there was any loss of service

rhysster974 — Fri, 04 Apr 2025 18:04:23 GMT

@Auricaargent any updates on your signal? Have you got 5G back yet? No movement here over 6 weeks in. Starting to think they’ve changed the mast alignment. Really need EE to update the local mast (not even 100m away) into a 5G mast.