topic Re: Loss of 5G coverage in NE4 9** in Mobile Network discussions

Loss of 5G coverage in NE4 9**

ahad2 — Thu, 13 Mar 2025 22:14:58 GMT

Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house).

Looking now, your coverage checker says 5g isn’t available in my postcode yet ( it was) but after two reports on the service checker I’m told there is no problem.

I would call but don’t have the time to wait on hold in the evenings and can’t use my phone for calls when I’m at work during the day. The lack of detailed information is a little frustrating (e.g. is it a permanent change in coverage or something that can be fixed).

Re: Loss of 5G coverage in NE4 9**

bristolian — Thu, 13 Mar 2025 23:27:12 GMT

Both 4G & 5G services are delivered across combinations of multiple frequency bands, it's not unusual for there to be local amendments to the specific config. This can sometimes cause variations to the perceived coverage.

If the coverage checker has been amended, and now shows 4G rather than 5G coverage in your location, I would suspect this is now the service you should expect - at least until further rollout happens locally.

Having a pre & post analysis of the various carriers in use would be the only way to further advise.

Re: Loss of 5G coverage in NE4 9**

ahad2 — Fri, 14 Mar 2025 07:53:13 GMT

Thank you for the prompt and detailed response @bristolian, greatly appreciated.

If this is the case then it is disappointing (data speeds are inconsistent on 4G here - they can go from perfectly useable to every request timing out). I’ve previously been happy to pay the higher prices you get at EE because of the consistent coverage quality.

If this was a planned/scheduled network change, I suppose there’s nothing to be done. I can review when our contracts are up and decide what to do at that point.

Re: Loss of 5G coverage in NE4 9**

whiskerp — Sat, 15 Mar 2025 07:04:55 GMT

Similar has happened in KT15 2. Perfect 5G until a few weeks ago and now only 4G. The coverage checker shows 5G coverage and lists no current fault but 5G has definitely disappeared. Surrounding towns still have 5G so it's not a phone problem.

Re: Loss of 5G coverage in NE4 9**

Christopher_G — Sat, 15 Mar 2025 10:39:27 GMT

Hi @whiskerp

Did you report a problem on the status checker? That will flag it with our network team who'll look into it and update the checker if there's a problem.

Chris

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Tue, 18 Mar 2025 11:25:38 GMT

similar to MK40 and MK41 postcodes. all of Bedford does not have 5G unless you are at the mast locations themsleves. I really do not know whats going on. Spoken to EE and online pnety of times and they do not have a clue and cant see any remedial work going on for this, However contractdictry to this spoke to someone in the EE shop and they said they are working on it . Its quite honestly a joke

Re: Loss of 5G coverage in NE4 9**

whiskerp — Tue, 18 Mar 2025 11:52:28 GMT

It's not just one mast but the whole area has gone from NR-NSA override to 4G-CA. There are two classes of 5G on EE - if you have a Samsung phone, one has a solid 5G indicator and one where it's outlined. I wondering if they are upgrading the network in the area? But it would be nice if they knew what they were doing.

Re: Loss of 5G coverage in NE4 9**

whiskerp — Tue, 18 Mar 2025 12:48:10 GMT

I have reported it via CS who say nothing is wrong which is absolutely not true.

Re: Loss of 5G coverage in NE4 9**

Matt_124 — Tue, 18 Mar 2025 13:08:37 GMT

The outlined indicator on a Samsung indicates that 5G-NSA is Available/present on neighbouring cells but you are not connected to it at that time, only 4G LTE.

When it is filled in, this indicates you are connected to a 5G NSA frequency band in addition to 4G LTE, or 5G SA where this is present.

Apps such as NetMonster report this outlined indicator as 5G NSA Disconnected.

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Tue, 18 Mar 2025 17:27:05 GMT

Okay I wonder if this is the same in my area. MK41 8

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Mon, 31 Mar 2025 10:13:42 GMT

@ahad2 @whiskerp @Matt_124 any update on this? still have problems with no 5G through out Bedford

Re: Loss of 5G coverage in NE4 9**

bristolian — Mon, 31 Mar 2025 10:16:05 GMT

@rhysster974 wrote:

@ahad2 @whiskerp @Matt_124 any update on this?

All the users you've tagged are just fellow customers like yourself.

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Mon, 31 Mar 2025 10:23:17 GMT

I understand this i was asking if the issues they have been seeing has been resolved on their side @bristolian

Re: Loss of 5G coverage in NE4 9**

ahad2 — Mon, 31 Mar 2025 10:42:33 GMT

@rhysster974 No, still on fairly slow 4g here. 5g used to reach my house but obviously something has changed.

It does create issues as I currently work from home and can’t rely on patchy 4g if my broadband has issues and I need to hotspot.

As @bristolian has said coverage can change. Would be nice if our contracts were flexible in that regard, but I digress.

Re: Loss of 5G coverage in NE4 9**

bristolian — Mon, 31 Mar 2025 11:00:43 GMT

@ahad2 wrote:

As bristolian has said coverage can change. Would be nice if our contracts were flexible in that regard, but I digress.

An interesting point - both EE's legals & the radio design, is for different "G" to exist alongside each other.

The logical flip-side of your argument is also for prices to increase as newer technologies & wider coverage, rolls out. That would never be popular!

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Mon, 31 Mar 2025 12:28:39 GMT

@ahad2 same here in MK41 8. 5G went 4 weeks ago and nobody seems to know whats happening. luckily I live just down from a 4G mast. Im really hoping 5G does come back as its all across Bedford including the town centre. This seems to be a common theme as ive seen 3 or 4 other posts around this.

Re: Loss of 5G coverage in NE4 9**

TalkinApe — Wed, 02 Apr 2025 15:57:04 GMT

I've had the same thing in Ilford at my house. We've had 5g for a few years here, then all of a sudden, a small square of zero 5g coverage shows on the coverage map. So it's not our devices.

I can see the cell tower from where I'm sat in the living room. Clear line of sight. Always had superb speed and ping, no matter the time of day.

Re: Loss of 5G coverage in NE4 9**

bristolian — Wed, 02 Apr 2025 16:45:04 GMT

Out of interest, how far are you from (what you believe to be) the serving site?

Are you still getting 4G coverage? Or are you now getting 5G from a more distant site?

Re: Loss of 5G coverage in NE4 9**

rhysster974 — Fri, 04 Apr 2025 18:00:58 GMT

@ahad2 @Matt_124 @whiskerp any updates on your signals? Have you got 5G back yet? No movement here over 6 weeks in. Starting to think they’ve changed the mast alignment. Really need EE to update the local mast (not even 100m away) into a 5G mast.

Re: Loss of 5G coverage in NE4 9**

whiskerp — Fri, 04 Apr 2025 18:05:49 GMT

No, still just 4G-CA. The 5G used to be a decently strong signal, now it's gone completely. It still shows as available indoors on the coverage map, a blatant lie.