topic Re: Terrible mast service in east herts in Mobile Network discussions

Terrible mast service in east herts

lozzie_robbo — Tue, 11 Mar 2025 09:56:06 GMT

I’d like to know when this issue will be resolved asap. I can barely use mobile data when out and about and this is an issue with a critically ill son. I also expect the monthyl DD to be substantially reduced whilst this issue continues

Re: Terrible mast service in east herts

bristolian — Tue, 11 Mar 2025 10:57:30 GMT

You can check for known network issues using the "check status" option on https://ee.co.uk/help/mobile-coverage-checker

Re: Terrible mast service in east herts

lozzie_robbo — Tue, 11 Mar 2025 12:13:28 GMT

It’s more an eta and a refund I seek. They know there is an issue as I got a text on it the other day. Yes on the checked website it says “we are looking into an issue” but again no ETA

Re: Terrible mast service in east herts

bristolian — Tue, 11 Mar 2025 12:27:39 GMT

All radio networks faults are resolved ASAP, but priorities & ETR can often depend on the initial remote triage and/or a physical site visit.

You can discuss your specific account via CS on 150, but no network guarantees a 100% fault-free service 24/7/375 - outages happen.

If you're indoors with WiFi coverage, then WiFi-calling allows full use of your phone for calls & texts without needing mobile signal.

Re: Terrible mast service in east herts

lozzie_robbo — Tue, 11 Mar 2025 12:43:11 GMT

This is not good enough when I have a critically ill son. I am expecting a refund for distress and inconvenience.

Re: Terrible mast service in east herts

Northerner — Tue, 11 Mar 2025 13:06:56 GMT

@lozzie_robbo wrote:

This is not good enough when I have a critically ill son. I am expecting a refund for distress and inconvenience.

You'll need to speak to EE CS on 150.

Alternatively you can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks