topic Re: Wi-Fi stops overnight in Mobile Network discussions

Wi-Fi stops overnight

Rls106 — Thu, 27 Feb 2025 08:20:05 GMT

I’ve had a SIM card for just 3 days. During day in phone or mi fi device I get Wi-Fi but no internet at all. In evening around 4.00pm it starts working in both devices and works up until at least midnight , perfectly. The next morning it won’t work at all again until evening. Any idea what the issue can be. Spoken to EE but during day and suggestion is could be devices issue. This was before I realised starts working each evening. Any ideas as to what problem can be.

Re: Wi-Fi stops overnight

Leanne_T — Thu, 27 Feb 2025 10:42:32 GMT

Hi there @Rls106

Thanks for coming to the community.

Are you able to try the SIM in another device through the day to see if you can use data?

Have you checked for any network issues that may have been reported on the Service Status Checker?

Speak to you soon 🙂

Leanne.

Re: Wi-Fi stops overnight

rkelly1 — Thu, 27 Feb 2025 11:37:29 GMT

Potentially network congestion due to the specific times it happens. @Leanne_T 's suggestion would help confirm this as it would still happen with the sim in another device

Re: Wi-Fi stops overnight

Rls106 — Thu, 27 Feb 2025 12:43:44 GMT

Thanks for replies. I tried in mobile exactly same issue. Been trying to check local issues but not working. Has said unable to check at the moment try later. Been trying for 3 days. Looks like my move to EE a mistake.

Re: Wi-Fi stops overnight

Leanne_T — Thu, 27 Feb 2025 14:40:24 GMT

Thanks for trying the SIM in another device @Rls106

If you get back in touch with our technical support guides, they can get the area looked into and see if there is anything that could be causing this for you.

Let us know how you get on 🙂

Leanne.

Re: Wi-Fi stops overnight

Rls106 — Thu, 27 Feb 2025 16:05:28 GMT

I have tried this twice and assured nothing wrong in area and that must be a fault with my devices. This is despite all devices working after 4.00pm each day on the EE network and stopping again during night.Has just started working again today! Also all devices working during day on a different network.

Re: Wi-Fi stops overnight

Leanne_T — Thu, 27 Feb 2025 16:12:10 GMT

Thanks for coming back to me @Rls106

If you could try calling again and letting the team know the problem is happening in another device, they can follow further troubleshooting to get this looked into for you.

Leanne.

Re: Wi-Fi stops overnight

Rls106 — Thu, 27 Feb 2025 20:42:50 GMT

I’ve decided not to put myself through another lengthy call. I’m experimenting suitability for use in my motorhome in the summer. EE not suitable. I’m trying other sources. If one works I’ll go ahead , if none suitable so be it.

Re: Wi-Fi stops overnight

Rls106 — Fri, 28 Feb 2025 08:57:29 GMT

Addendum: despite no access my data usage has increased since stopped working last night!
for 4th day been unable to check network on app.

Re: Wi-Fi stops overnight

Leanne_T — Fri, 28 Feb 2025 11:35:39 GMT

Hi there @Rls106

This would need to be looked into for you, if you get the chance please get back in touch and our technical support team can help you further.

Leanne.

Re: Wi-Fi stops overnight

Rls106 — Fri, 28 Feb 2025 16:46:18 GMT

No thanks. Today I used out of my area worked perfectly. Obviously EE signal not as good as website claims!

Sent from my iPad