topic Re: Hereford hr2 in Mobile Network discussions

Hereford hr2

blacktaffy2003 — Thu, 06 Feb 2025 19:52:03 GMT

just purchased an extra 20gb of data but download speed around 2mb on 4g, EE says there is no problem in the area. Clearly there is as I have reached around 100mb in the past.

Re: Hereford hr2

bristolian — Thu, 06 Feb 2025 21:19:38 GMT

Sounds like you've used the "check status" option on the webtool to search for known issues in a locality.

I'd recommend now using "report a problem" to provide further details for closer checks.

Re: Hereford hr2

blacktaffy2003 — Thu, 20 Feb 2025 22:49:46 GMT

EE says there is no problem

Re: Hereford hr2

Katie_B — Fri, 21 Feb 2025 08:23:05 GMT

Hi @blacktaffy2003.

Thanks for getting back to us.

Are you experiencing this with your standard data allowance as well?

Katie

Re: Hereford hr2

blacktaffy2003 — Fri, 21 Feb 2025 10:02:21 GMT

Yes

Re: Hereford hr2

Katie_B — Fri, 21 Feb 2025 13:13:03 GMT

Thanks for confirming @blacktaffy2003.

Are you aware of others experiencing this?

Katie

Re: Hereford hr2

blacktaffy2003 — Fri, 21 Feb 2025 17:41:54 GMT

Re: Hereford hr2

Leanne_T — Sat, 22 Feb 2025 08:16:24 GMT

Thanks @blacktaffy2003

Do you get service in other areas? Do you have a pay as you go or pay monthly account?

Also. are you able to try the SIM in another device to see if you get signal?

This would let us know if the SIM or phone may be causing this, if no problems are showing for the area.

Leanne 🙂

Re: Hereford hr2

blacktaffy2003 — Sat, 22 Feb 2025 09:01:09 GMT

Just run a speedtest, download 3.68 over 4g.

Last week I got 45mb in another location.

Pay monthly plan

Re: Hereford hr2

Leanne_T — Sat, 22 Feb 2025 09:06:58 GMT

Thanks very much @blacktaffy2003

Have you reported the slow data on the service status checker? If nothing was showing as reported, you can select the 'still having problems' option then 'report a problem' once the area has been looked into we will send you an update.

Or, please give us a call and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: Hereford hr2

blacktaffy2003 — Sat, 22 Feb 2025 09:12:19 GMT

Just reported it again for the 5th time

Re: Hereford hr2

Leanne_T — Sat, 22 Feb 2025 09:18:33 GMT

Thanks for reporting this to us @blacktaffy2003

If no problems are found after the new report has been looked into, please get in touch with the technical support team to get this fully investigated 🙂

Leanne.

Re: Hereford hr2

Profile closed — Sun, 23 Feb 2025 09:36:04 GMT

I’m dreading it when Hereford FC take down the flood light pylons that house EE equipment. Be interesting to know what plans EE have for a replacement site as time is running out…