topic Poor signal Duxford in Mobile Network discussions

Poor signal Duxford

Baz67 — Sat, 22 Feb 2025 07:06:21 GMT

The signal was excellent before February 8th 2025. Now we have no signal or maximum of 1 bar since then.
network coverage says excellent. I can assure you it’s not!!

Re: Poor signal Duxford

bristolian — Sat, 22 Feb 2025 09:32:51 GMT

Whilst there's nothing inherently wrong with "only 1 bar", it sounds like you've used the "check coverage" option to predict the service in any given location.

Try using "check service status" instead - this has onward options to "report a problem" if necessary.

Re: Poor signal Duxford

Northerner — Sat, 22 Feb 2025 09:50:41 GMT

Hi @Baz67

What issues are you having (dropped calls, no data etc)

Can you use EE WiFi calling service.

Thanks

Re: Poor signal Duxford

Baz67 — Sat, 22 Feb 2025 10:11:10 GMT

Yes I have used the service status, says it’s good. But it’s not. You can’t report it as it says this service is unavailable.
Seems like EE is broken!

Re: Poor signal Duxford

Baz67 — Sat, 22 Feb 2025 10:15:16 GMT

Signal has gone from full to 1 bar and weak for the last 3 weeks.
Calls are difficult, nothing on data. WiFi calling is on, but not working.

Re: Poor signal Duxford

Baz67 — Sat, 22 Feb 2025 10:35:17 GMT

The message from EE 3 weeks ago is below

[Mod edit: Image rejected due to it containing personal information.]

Re: Poor signal Duxford

Baz67 — Sat, 22 Feb 2025 10:50:10 GMT

Re: Poor signal Duxford

bristolian — Sat, 22 Feb 2025 11:36:00 GMT

That message generally suggest planned works to add additional technologies or more spectrum on existing techs.

It wouldn't be uncommon for the perceived coverage to reduce if additional high-band (and thus higher-capacity) spectrum has been added, although overall performance & service should improve.

Loss of coverage outright, is unusual, and should be reported via the usual channels.

Re: Poor signal Duxford

Littleonexo — Sat, 22 Feb 2025 21:13:31 GMT

Agree - ever since EE said they were doing “improvements” to the area it has completely dropped out. No signal for calls/texts or 4G/5G, indoors or outdoors. Couldn’t get anything today until reached Whittlesford.

Re: Poor signal Duxford

bristolian — Sat, 22 Feb 2025 21:34:20 GMT

Suspect at least one site may be off-air if there's a complete loss of coverage. There's 4 sites in the immediate area, one of the others may provide fringe coverage.

Use the "report a problem" link on the status checker.

Re: Poor signal Duxford

Littleonexo — Mon, 24 Feb 2025 09:48:30 GMT

I did, got a text back this morning saying no fault found but there clearly is!

Re: Poor signal Duxford

Baz67 — Mon, 24 Feb 2025 10:12:10 GMT

I rang them on Saturday. They said they are working on the mast and should be done in 72 hours.
had a text this morning at 07.00. It said it should be fixed in 15 hours.

Re: Poor signal Duxford

Dh100 — Sat, 28 Jun 2025 21:46:10 GMT

I agree …I live in Duxford and clients calling me have complained they can’t hear me. No Google maps, no Apple Music until whittlesford ….previously 1st class signal ….same for my wife…..not sure what can be done ….would welcome any ideas….

Re: Poor signal Duxford

LG_11 — Sun, 29 Jun 2025 22:29:59 GMT

There’s still an issue in Duxford. Noticed particularly with mobile data. Showing 5G/4 bar signal but totally unable to connect to the internet without WiFi.

Re: Poor signal Duxford

Peter_W — Mon, 30 Jun 2025 09:57:56 GMT

Hi @LG_11 😊

Welcome to the Community, and I'm disappointed to hear that you're continuing to struggle in this area.

Since you noticed these most recent issues, have you had a chance to check our network status checker, and if needs be report the problems you've been experiencing, too?

It could also be worth getting in touch with our technical team, and they'll be able to take a closer look into what's causing these issues for you.

Peter

Re: Poor signal Duxford

Littleonexo — Mon, 30 Jun 2025 10:09:36 GMT

The network status checker is useless - we have 2 masts completely down (confirmed on phone by EE) yet it still says “signal good”. At least one of these masts has been down since Jan/Feb time.

Re: Poor signal Duxford

Peter_W — Mon, 30 Jun 2025 10:20:33 GMT

@Littleonexo The Network status checker will give an indication of the overall coverage available in the area when things are working normally, and then also highlight if there are any direct outages too.

If you aren't in the specific area serviced by that individual mast then it may not flag a specific issue, but sometimes people in the surrounding areas can still notice problems due to the increased traffic on the remaining masts in service.

It's why we also recommend contacting our team sometimes too - they can take a deeper dive into the exact picture of things where you're based.

Peter

Re: Poor signal Duxford

Littleonexo — Mon, 30 Jun 2025 10:30:28 GMT

I understand that was the problem when the first mast went down at the start of the year, but since then our local mast (literally opposite my house) has gone down too. It gets picked up instantly by EE staff when I call, but not by the signal checker.

Re: Poor signal Duxford

Baz67 — Mon, 30 Jun 2025 11:45:03 GMT

Are you having a laugh!!

EE have been aware of problem since the end of January. A few weeks to fix, 5 months later it’s still not fixed!!!

Re: Poor signal Duxford

Freshayre13 — Tue, 05 Aug 2025 17:27:54 GMT

I was at IVM duxford today and despite both devices saying having coverage couldn’t message or check anything data related all day until about 5-10 miles from there