topic Re: Coverage in Wheatley in Mobile Network discussions

Coverage in Wheatley

Leanne_T — Tue, 18 Mar 2025 10:34:18 GMT

Update: 18 March 2025

Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley.

We will continue to monitor performance in the area.

Update 28 February 2025

Over the past few weeks, our engineers have built the equipment needed for the new mast and accessed the area this week to complete the activation. We have found during the activation a piece of equipment was faulty, and a replacement part will be required to activate the mast onto the network. Once we have received the part needed, we can confirm an approximate on-air date for the new mast

We will keep you updated on this post.

Update: 08 February 2025

Over the past month, our engineers have been working with the landowner to arrange a date to access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to access the area and start building the equipment in the next few weeks and the mast to be on-air by the end of February.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Wheatley area. Our mast in the area had to be removed from the existing site during December 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Re: Coverage in Wheatley

MidnightSwami — Thu, 16 Jan 2025 16:02:16 GMT

What an absolute joke. Not only has there been no signal in central Oxford for years now, we have now been without signal for weeks in our own village.

EE clearly have stopped caring about their customers otherwise they'd build their new masts BEFORE removing the old ones.

If issues persist, myself, my family and friends, all of whom have been lifetime customers at EE will be looking to switch to other companies with more competence than the shambles of a company that EE has proven to be.

Re: Coverage in Wheatley

bristolian — Thu, 16 Jan 2025 16:07:06 GMT

@MidnightSwami wrote:

EE clearly have stopped caring about their customers otherwise they'd build their new masts BEFORE removing the old ones.

If there is a legal dispute with an existing site, then operators can sometimes be left with no choice but to remove equipment. This is not an EE-specific issue and it happens on all networks from time-to-time.

And before you ask, I am not posting this as an EE employee.

Re: Coverage in Wheatley

Wheatleyox2005 — Sat, 18 Jan 2025 23:05:43 GMT

Hi Leanne

Thank you for accepting there is a major problem.

as minimum you should refund the customers monthly payments + reasonable sum for the inconvenience caused, until you have sorted this issue out.

Thanks.

Re: Coverage in Wheatley

Leanne_T — Sun, 19 Jan 2025 08:04:22 GMT

Hi there @Wheatleyox2005

Thanks for coming to the community.

If you're affected by the mast being offline, please get in touch with our mobile guides to discuss your options.

Thanks 🙂

Leanne.

Re: Coverage in Wheatley

AlanBayley — Thu, 23 Jan 2025 22:52:09 GMT

If people were not affected by the mast being offline > absent then there would be little point in having one at all. I have just changed phones and been wasting hours thinking my new phone is faulty only to bump into this forum. Why on earth does EE not notify people about the situation. I've been with EE for a few years now and rarely does a month go by without a vague notification of a fault and then another one saying it's been fixed. Now for some reason I have received no notice to explain that the mast has gone and might be replaced in the future subject whatever complications arise. Is being honest, open and straightforward with customers not an option. Opening a contract with someone who is largely happy with the service and then removing a mast is very dubious. It's like selling someone a housed then a year latter retuning to remove all the doors and windows but saying if you're affected by not having doors and windows please get in touch.

Re: Coverage in Wheatley

AlanBayley — Sat, 25 Jan 2025 12:06:49 GMT

I guess Leanne_T has lost interest in the topic?

Re: Coverage in Wheatley

1Mrunhappy — Wed, 29 Jan 2025 06:36:32 GMT

luckily I’m only under contract with EE until March, not signing a new one with them they have been woeful.

Re: Coverage in Wheatley

Leanne_T — Sat, 08 Feb 2025 08:19:36 GMT

Morning everyone.

The main post has been updated with the latest information.

Thanks.

Leanne.

Re: Coverage in Wheatley

zaidii — Sun, 16 Feb 2025 02:50:58 GMT

Hi Leanne, any chance this new mast will support 5G network in Wheatley?

thanks

Re: Coverage in Wheatley

Clare61 — Sun, 23 Feb 2025 11:10:01 GMT

Is there an update on this please as we are nearing end of February with still no signal?

Re: Coverage in Wheatley

robmob — Mon, 24 Feb 2025 17:23:47 GMT

Suggest you write to the local council and express your support for planning applications that support mobile networks infrastructure?

Often areas that had good coverage (and then have lost it) - the cause was due to development and / or lack of available replacement or new radio sites; it's not through lack of efforts by these telcos... a lot of NIMBYs out there!

Re: Coverage in Wheatley

Leanne_T — Fri, 28 Feb 2025 11:50:18 GMT

Hi everyone.

The main post has been updated with latest information.

Thanks.

Leanne.

Re: Coverage in Wheatley

ljscwheatley — Sat, 01 Mar 2025 10:03:07 GMT

Is anybody surprised the touted "all done" by end of February date was not achieved and there isto be yet more delay....

Re: Coverage in Wheatley

Mel1286 — Thu, 20 Mar 2025 15:09:33 GMT

Doesn’t appear to be any change in signal for me despite the update from 18th March and similar reports from others. How is this being addressed?

Re: Coverage in Wheatley

ChrisClements — Thu, 20 Mar 2025 16:10:01 GMT

Why did it take 18 days to source and fit a replacement part?

Re: Coverage in Wheatley

bristolian — Thu, 20 Mar 2025 16:18:47 GMT

@ChrisClements wrote:

Why did it take 18 days to source and fit a replacement part?

To answer that, you'd need to have knowledge of specifically which part it was, the supply chain & associated logistics.

None of which is likely to be answered publicly.

Re: Coverage in Wheatley

robmob — Thu, 20 Mar 2025 16:20:34 GMT

Well presumably the parts are imported and so Brexit might be to blame? But hey people knew what they were voting for... #humour

Re: Coverage in Wheatley

ChrisClements — Thu, 20 Mar 2025 16:22:30 GMT

If that is the case I would suggest there is a major productivity issue.

Re: Coverage in Wheatley

robmob — Thu, 20 Mar 2025 21:14:12 GMT

Or just global supply chain issues perhaps... see other industries eg aviation.