topic Re: I don’t have mobile network in Mobile Network discussions

I don’t have mobile network

Natalia312 — Tue, 04 Feb 2025 16:11:14 GMT

Good day, I need help.
more than a week ago, I topped up my EE account and bought a package for 15 pounds (unlimited calls and SMS) + 25 gigabytes of internet. But I have NO internet right now.
I have already reviewed all possible help functions on the EE app.
check my number and my package and connect the internet. Because I paid the money, but I can't use the Internet.

Re: I don’t have mobile network

bristolian — Tue, 04 Feb 2025 17:33:11 GMT

Does your phone show network coverage? Can you make & receive calls? Can you send & receive text messages?

Text BALANCE to 150, what's the response?

Re: I don’t have mobile network

Natalia312 — Wed, 05 Feb 2025 21:45:02 GMT

I can call and write SMS too

Re: I don’t have mobile network

Rach_H — Thu, 06 Feb 2025 09:14:57 GMT

Hi @Natalia312,

Welcome to the Community!

Have you been able to use internet at all since adding your pack?

Rach