topic Re: Connection problems in Mobile Network discussions

Connection problems

MoranWHU — Sun, 02 Feb 2025 16:50:33 GMT

I cannot ring ,text, or use 5G I cannot receive phone calls either, plus i cannot ring ee because i have no connection? It just stopped working overnight. I’m all up to date with payments so I don’t understand why this has happened, and unfortunately I cannot find a email address for ee ! Does anyone have any idea what it can be ? Maybe I have pressed something on my phone because on my ee app there doesn’t seem to be a problem

Re: Connection problems

XRaySpeX — Sun, 02 Feb 2025 16:54:32 GMT

@MoranWHU : EE provide no email contact.

Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?

Re: Connection problems

MoranWHU — Sun, 02 Feb 2025 16:56:18 GMT

Yes there is no issue in my area

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Re: Connection problems

Schockwave — Sun, 02 Feb 2025 17:11:26 GMT

@MoranWHU , have you tried rebooting your phone, to see if that does solve the problem?

You can ring customer service, see my signature, it could also be a faulty SIM card. Have you actually taken it out, given it a clean and the sim slot and then put it back in to see if that solves the problem? If you have someone with a phone, can you do a sim swap to see if it is either the phone or the SIM card at fault? That would also rule out another problem.

Re: Connection problems

bristolian — Sun, 02 Feb 2025 18:56:27 GMT

Does EE show on a manual network search?

If yes - try selecting it this equivalent to having toggled flight mode. Do you regain network coverage? If not, you're likely looking at an account/SIM issue.

If no - clear evidence of a local loss-of-service. Use the status tool in the first instance, and enable WiFi-calling to allow continued use of your phone indoors.

Re: Connection problems

MoranWHU — Sun, 02 Feb 2025 19:07:18 GMT

I have this symbol appear I’ve never seen before

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Re: Connection problems

MoranWHU — Sun, 02 Feb 2025 19:08:18 GMT

I have this symbol appear Ive never seen before

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Re: Connection problems

bristolian — Sun, 02 Feb 2025 19:10:00 GMT

What symbol do you see? You've posted twice reporting a symbol, but not included a picture or screenshot of the symbol.

Re: Connection problems

MoranWHU — Sun, 02 Feb 2025 19:15:18 GMT

Top right hand corner of photo attached

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Re: Connection problems

bristolian — Sun, 02 Feb 2025 21:01:03 GMT

There's no photo attached. You need to reply to this message on the forum website, not using your phone's email or Yahoo app as you seem to be doing.

Re: Connection problems

XRaySpeX — Sun, 02 Feb 2025 21:32:26 GMT

Use the Camera icon above your text to upload an image file to here.

Re: Connection problems

Schockwave — Mon, 03 Feb 2025 00:00:04 GMT

@MoranWHU , you can ring customer service using an app like Skype for free, see my signature if you have tried what I suggested in my previous post.

Also try uploading the picture as has been suggested by others if you want help or let us know if you have resolved the problem, please