topic Re: Zero signal RH19 in Mobile Network discussions

Zero signal RH19

NJP2103 — Tue, 28 Jan 2025 11:12:25 GMT

For the past 48 hours my device has not been able to connect to the mobile network. The coverage checker says no issues in RH19. I have tried the airplane mode switch and device restart but no fix. Anybody else experiencing similar issues or may have a solution?

Re: Zero signal RH19

bristolian — Tue, 28 Jan 2025 12:02:52 GMT

Does EE show on a manual network search?

If yes - try connecting manually, that will ID whether your issue is account/SIM-specific if you can't do so.

If no - you have clear evidence of a local coverage outage. Use the "report a problem" link on the status tool.

Re: Zero signal RH19

NJP2103 — Thu, 30 Jan 2025 14:22:11 GMT

Thanks. Things seem to be back to normal so not sure what the issue was.

Re: Zero signal RH19

Peter_W — Thu, 30 Jan 2025 16:33:30 GMT

Thanks for the update here @NJP2103, I'm glad that you've noticed things improve again.

If you'd like to take a closer look into what exactly happened here, and check to see if there's anything available in the way of compensation, please give our technical team a shout and they can help get this sorted.

You take care.

Peter