topic Re: South Norwood SE25 in Mobile Network discussions

South Norwood SE25

220K — Mon, 20 Jan 2025 18:28:58 GMT

South Norwood SE25 has poor mobile phone coverage since 6th January 2025 I have been told by EE a local transmitter mast has been decommissioned and it could take 5 years or more to put up a new mast in this area this isn't good it's affecting other providers in the area not just EE nobody seems to know what's going on why is EE taking money from customers and delivering poor services why can't they install a temporary mast why did they decommisson a local phone mast leaving area with such poor quality signal and Croydon Council are being idiots rejecting a new phone mast in the area so South Norwood is in a very very bad condition

Re: South Norwood SE25

Northerner — Mon, 20 Jan 2025 18:43:12 GMT

*Soapbox time*

Speak to your local MP as i guarantee delays are becase of the local council bureaucracy and idiots nimby 5G nutters. Getting anything like new masts installed is a nightmare even if it benefits the local and national community. Finding a site, planning permission, local/ parish council, notices of work, objection, does it fit with the local environment...the list goes on, no wonder nothing gets done in this country.

You are doomed if it is Croydon as they are a bankrupt mess of a council.

Even installing a temporary mast take months/years if that is an option.

Ultimately you are receiving a service poor or not.

Thanks

Re: South Norwood SE25

bristolian — Mon, 20 Jan 2025 20:50:30 GMT

EE are quite open on this forum about the rare occasions when a site decom is not matched with a new site build, and I don't believe South Norwood/Croydon is one of those - however...

Contrary to some (probably frustration-driven) opinions, operators would always intend to replace lost coverage whenever possible - but replacement sites are subject to the same planning regime as any other new-build. It's certainly not unusual for multiple operators to share the same rooftop locations in city centres.

Vocal local opposition to new site builds can frustrate network operators in both urban & rural locations.

Re: South Norwood SE25

220K — Mon, 20 Jan 2025 21:06:36 GMT

Can EE and the mobile network plan to put a new mast up in South Norwood it doesn't make sense to leave the area without a phone mast and poor service EE and many mobile operators are running a business so why do they allow there coverage to decline surely they can plan a new mask in the area near South Norwood Clock Tower or will they leave this area with poor signal and no working service

Re: South Norwood SE25

bristolian — Mon, 20 Jan 2025 22:51:32 GMT

There are several small cell installs around the northern edge of the recreation ground, with umbrella macro-sites a little further away.

Re: South Norwood SE25

220K — Tue, 21 Jan 2025 12:56:59 GMT

Somebody said a Bromley mobile phone mast transmitter has been decommissioned in the area where I done a Web Search I am about 20 minutes away from Bromley do we know if the decommissioned transmitter mast is permanent or temporary or if they plan to install a replacement mast also South Norwood Clock Tower has extremely poor reception in the area I am just trying to find information but EE Customer Services doesn't seem to know whats going on in the area

Re: South Norwood SE25

bristolian — Tue, 21 Jan 2025 13:04:33 GMT

@220K wrote:

Somebody said a Bromley mobile phone mast transmitter has been decommissioned

Who is "somebody" who said this?

Re: South Norwood SE25

220K — Tue, 21 Jan 2025 14:10:07 GMT

Somebody from Plusnet that is part of BT

Re: South Norwood SE25

Leanne_T — Wed, 22 Jan 2025 13:15:27 GMT

Hi there @220K

Thanks for coming to the community.

Please see the Coverage in South Norwood - The EE Community post for the latest updates for the area.

Thanks.

Leanne.

Re: South Norwood SE25

220K — Wed, 22 Jan 2025 16:13:15 GMT

Hi Leanne_T

Thank You for the update 🙂and I hope you have a great day and thanks for keeping me updated it's greatly appreciated

Re: South Norwood SE25

Leanne_T — Wed, 22 Jan 2025 16:15:53 GMT

No problem at all @220K

Leanne 🙂

Re: South Norwood SE25

KayFab — Fri, 24 Jan 2025 14:43:37 GMT

Disgusting service, no network for over 2 weeks.

Unable to make calls, unable to use the internet, currently on BT Broadband but my home is unable to get a fibre connection so speeds are generally poor - heavily relied on EE personal hotspotting my mobile if I needed faster speeds for the type of work I do but I haven't received any updates or been contacted by EE about this issue. I raised this with them on 3 occasions and they came back lying saying there are no issues .

The root of the problem is the mast atop the block of flats off of Sunny Bank, the building is being decommissioned/destroyed and power to the building and mast has been completely switched off, this building and mast is in viewing distance of my house and I correlated the issues once I noticed the construction work around the site.

I can't call 150 at all because there is no coverage, and I don't have a spare line. Please sort this out or reimburse the many people going through this issue like myself.

Re: South Norwood SE25

Dangerousdriver — Fri, 24 Jan 2025 18:43:12 GMT

But these macro sites and small cell installs are not helping us whatsoever. At this time I might as well use my phone as a door stop when at work. Spoke to customer services again yesterday and I have been told that next month if there is no resolution in site then I am going to either be released mid contract or be given a permanent discount off my price plan each month until the matter is resolved.

Re: South Norwood SE25

220K — Mon, 27 Jan 2025 21:17:47 GMT

Re: South Norwood SE25

220K — Mon, 27 Jan 2025 21:19:55 GMT

I am really struggling to access mobile data to the point Web pages and mobile websites fail to load anything the service seems to be getting even worse over the last few days into this week 😕

Re: South Norwood SE25

Dangerousdriver — Tue, 28 Jan 2025 06:45:57 GMT

This is what I am getting at the Network Rail depot next to Norwood Junction station. It’s unusable now! My work O2 phone is also affected, but I can make calls on it unlike my EE phone now. The O2 5G speeds are about 10Mbps, bloody awful, but better than EE right now. I have a feeling this is not going to be resolved anytime soon. I am going to ahead and buy the Vodafone 5G router and if it’s also affected I’ll return it under the 14 day cooling off period.

Re: South Norwood SE25

Dangerousdriver — Tue, 28 Jan 2025 06:46:47 GMT

I think the adverse weather has affected what’s already a diabolical service and made it even worse if that’s possible?!

Re: South Norwood SE25

220K — Fri, 21 Feb 2025 01:53:08 GMT

Re: South Norwood SE25

220K — Fri, 21 Feb 2025 02:05:28 GMT

Unfortunately it's not just affecting EE, it's affecting Three, 02 and Vodafone all are having signal issues in South Norwood the option is to get broadband installed and use Wi-Fi calling and unfortunately wait it out until the new phone mast goes up in the area also there a block of flats being demolished by Croydon Council Sunny Bank and I think that is the cause of the problem/issues as phone mast was on 1 of them blocks of flats which is going to get knocked down it isn't EE, THREE or Vodafone or 02 fault and it's out of the networks control I expect there be trying to get a replacement phone mast up as quickly as possible I bet they need planning permission and council approval you could complain to Croydon Council as they keep rejecting new phone masts in South Norwood area and mention you want to approve the planned phone masts proposed in the area and submit your objections to Croydon Council continually denying access to a new phone mast to be built you could also raise the issue with your local MPs which can all help speed up the process but the mobile phone networks are doing everything they can to get a replacement mast up and running as quickly as possible we just need to wait it out unfortunately or pressure Croydon Council and local MPs to accept the new phone mast proposals in the area

Re: South Norwood SE25

220K — Fri, 21 Feb 2025 20:36:33 GMT

Fun Fact:

Temporary phone masts, often called "Cell on Wheels" (COWs), are typically not significantly more powerful than standard mobile phone masts, but they can be configured to deliver a higher power output depending on the event's needs, providing strong signal coverage in areas with large crowds at events like concerts or festivals; their power output is usually within the range of 5-10 watts per transmitter, with the total radiated power potentially reaching around 100 watts with multiple transmitters on a single mast.

Key points about temporary phone masts:

Adaptable power:

The power output can be adjusted based on the event size and expected data usage, allowing for increased signal strength when needed.

Multiple technologies:

COWs can support various network technologies like 2G, 3G, 4G, and 5G to cater to diverse user needs.

Mobile setup:

These masts are designed to be easily transported and quickly deployed at different locations.