topic Network down in my area - Cannot contact EE due to no service or internet. in Mobile Network discussions

Network down in my area - Cannot contact EE due to no service or internet.

Twillis2 — Wed, 08 Jan 2025 09:31:01 GMT

Morning,

I am unable to use my mobile phone currently due to there being an issue in my area. I cannot phone EE due to this and have no access to wifi to get onto the app to contact them that way.

I believe I have missed a telephone job interview due to this issue and am unable to get in contact with EE in any way to try to help with a solution.

Does anyone have any advice?

Re: Network down in my area - Cannot contact EE due to no service or internet.

bristolian — Wed, 08 Jan 2025 11:03:25 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage. Out of interest, what internet connection are you using to post on this forum?

Re: Network down in my area - Cannot contact EE due to no service or internet.

Twillis2 — Wed, 08 Jan 2025 11:20:38 GMT

Thanks, for your response.

I have already checked the coverage checker and there are issues.

No access to wifi for my mobile, I am currently using a work PC to post on here