topic Re: GOODBYE EE LIES LIES LIES in Mobile Network discussions

GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 17:29:41 GMT

Today I’ve paid off my contract early because in may 2023 in the bexleyheath store I was told I get an excellent signal so I took out a 24 month credit contract which should’ve ended this may ! Even the EE website at the time said good reception… & the guy in the store said yes it’s a good reception where you are …LIES I even phoned customer service to tell them & got told no cooling off period! when indoors I get 1 bar of reception & when I make a call it cuts off ( crap reception ) so everytime I want to make a call or receive a call I have to go outside to the front of the house I couldn’t the cancel contract because if you buy instore you don’t get a cooling off period!
in december I phoned customer service to pay off my contract early I was told because my bill had been generated I would get the final bill on January to pay off my contract oh dear more LIES as my bill was normal ! In dec I when I spoke to customer service I was also told I’d get a text with a package code oh dear even more LIES !
this morning I phoned & spoke to a lovely lady called Dannielle & guess what she sorted it out for me so I’ve now paid off my bill Dannielle sent my pac code through which I’ve passed on to my new network Dannielle is the only 1 who I’ve had contact with at EE whose helped me sort things out! So tell me how can EE boast there the best network for 11 years & have great customer service 🤣🤣🤣 what a joke !
lies lies lies So for nearly 2 years I’ve been paying for a crap network that don’t care ! & btw my new network I get full 5g signal indoors 😃

MY ADVICE TO EE TAKE A LOOK AT YOUR NETWORK BEFORE YOU LIE ABOUT BEING THE BEST NETWORK YOUR NOT ESPECIALLY INSTEAD OF PAYING YOU NEARLY £65 TO YOU GETTING RUBBISH RECEPTION AT HOME IM PAYING NEARLY £50 LESS A MONTH NOW & YES I GOT A NEW PHONE & NOW I GET A FULL 5G SIGNAL INDOORS !

Re: GOODBYE EE LIES LIES LIES

Northerner — Mon, 06 Jan 2025 17:59:33 GMT

Hi @Bionic69

Thanks for the message, good luck with your new service.

Thanks

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 18:06:08 GMT

Hi @Northerner thankyou for your reply & wishing me good luck with my new service I’m definitely going to enjoy staying in the warm making & receiving calls now it’ll be a novelty for me lol 😂

Re: GOODBYE EE LIES LIES LIES

bristolian — Mon, 06 Jan 2025 18:12:37 GMT

@Bionic69 wrote:

I’m definitely going to enjoy staying in the warm making & receiving calls now it’ll be a novelty for me lol 😂

There's limited indoor coverage in parts of my home too, but WiFi-calling works extremely well.

Every network has good & bad coverage areas.

Re: GOODBYE EE LIES LIES LIES

Chris_B — Mon, 06 Jan 2025 18:20:00 GMT

@Bionic69 You also failed to notice that no one stood in your home to actually test the EE cellular signal in your home.
You got told what the coverage checker states and this isn’t based on someone standing anywhere within the UK it’s a computer prediction. And no network will guarantee a single indoors but as mentioned WiFi calling works for these scenarios. And as you say you had to go outside to make a call. So you’re home is actually blocking the signal hence why no network will guarantee a signal indoors.

Re: GOODBYE EE LIES LIES LIES

magicman831 — Mon, 06 Jan 2025 18:58:25 GMT

Signal has gotten worse over the past few years because of the Huawei technology removals, etc., so that’s probably why you feel the signal is not great or has gotten worse. As for the EE customer service, I 100% agree it’s been TERRIBLE recently. As soon as my contract is over, I am also moving to a different network. I have had to submit complaints multiple times and never received a response or resolution. There is no benefit to sticking with EE, and there are no benefits for long-standing existing customers. They make a point of not caring about that. Time to move on, I guess, lol.

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 20:23:24 GMT

@Chris_B 1st of all NO no one came to my home why should they ??? Lies by a EE employee & being a computer prediction is basically trades description if it can’t be guaranteed I.e being LIED to again ! & you saying NO network will guarantee a signal indoors is absolute rubbish my new network I’m with said I would get a good signal inside & out & YES as I stated I get a great 5g signal ! When I took out the contract I didn’t expect to use wi-fi calling I took out a contract to use normal calling ! As for the home blocking the signal yes it’s the shi# EE signal !

what are you trying to make look stupid EE IS A CRAP NETWORK IVE PROVED IT …. LIES LIES LIES LIES that’s all you get from network of the year 11 yrs running lol

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 20:13:51 GMT

Yes I agree with you that networks have good & bad areas but to be told by EE that I would get a good signal when infact I don’t is bad sales tactics

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 20:19:35 GMT

Hi magic man I totally sympathise with you I know how you must feel they say that there look into it & raise a complaint but never do !
For a company that’s claiming there best network for 11 years running I think the governing body of telecoms should look on this forum 🤣 because the way you get treated is absolutely disgusting & it’s a wise move to change as it’s an overpriced network that LIE

Re: GOODBYE EE LIES LIES LIES

bristolian — Mon, 06 Jan 2025 20:32:30 GMT

@magicman831 wrote:

Signal has gotten worse over the past few years because of the Huawei technology removals, etc.,

The Huawei swapout programme has not been a direct cause of any perceived coverage degradations. Nearly every vendor swapout activity has been conducted alongside tech adds and often complete site rebuilds. That has far more potential for alterating onscreen signal bars - which many people seem to think is the be-all-and-end-all for mobile network performance.

@Bionic69 wrote:

When I took out the contract I didn’t expect to use wi-fi calling I took out a contract to use normal calling !

The T&Cs specifically allow for coverage to be provided by a variety of radio technologies, and EE's network design allows for this.

EE's best network claims are explained, and fully supported by benchmarking surveys that all networks willingly partake in.

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 20:37:58 GMT

I think you ought to talk to Chris_B about the coverage checker according to them it’s just a computer PREDICTION … read my post about goodbye EE & see what Chris_B has said .
Chris_B also said that no one came to my home to check it omg what we supposed to drag a EE shop employee to our home address to test EE signal ???

Re: GOODBYE EE LIES LIES LIES

Chris_B — Mon, 06 Jan 2025 20:40:43 GMT

@Bionic69 You’ll get good indoor and outdoor signal with this new provider, That’s not a guarantee and at no point have they guaranteed you a signal, ask for that in writing and that’s both a guarantee of indoor and outdoor signal. I bet they don’t.

And where on the EE cover checker does it state this is a guarantee of signal ?

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Mon, 06 Jan 2025 21:41:33 GMT

@magicman831 @I’ve given you the solution for this as I sympathise with what your going through thankyou @bristolian to for your input & @Northerner for wishing me good luck but I can’t thank the other idiot for saying I didn’t get anyone round to my house to check the network what am I supposed to do bribe EE sales assistants & say if you don’t come round my house to test the cellular signal I’m NOT taking a contract out 🤣🤣🤣

Re: GOODBYE EE LIES LIES LIES

ee_user14 — Mon, 06 Jan 2025 22:53:00 GMT

I know a couple of work colleagues and friends who moved to Voda & O2 for supposedly better indoor coverage, their experience has been "interesting".

VF have had real problems with their 3G switchoff, resulting in phones dropping down to 2G in areas where 4G should be good. They get more signal bars, but data becomes unusable.

O2's 4G is horribly congested in loads of areas, OK you might have good bars but you can't use it half the time.

At least EE's service is generally consistent - everyone's experience will vary, but no-one who's had a bad time can sensibly pretend it's the same countrywide.

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Tue, 07 Jan 2025 03:42:26 GMT

Hi read my post titled “goodbye EE LIES LIES LIES “ i haven’t just had bad signal I’ve had other issues a certain someone said on my post it’s my house’s fault I get bad signal because when I make or receive calls I have to go outside at the front of the house 🤣 oops let’s get the builders in to move the house 🤣🤣🤣 but I’ve now gone to another network & guess what lol I get full 5g signal 😃 it’s a bit of a novelty now to make & receive calls in the house itself 👍 I’m just awaiting for my number to transfer to the new network then I’ve finished with EE totally

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Tue, 07 Jan 2025 03:51:28 GMT

@Leanne_T Hi Leanne hope your good I have a question for you maybe you can clear it up for me. I put up a post yesterday ok & 1 of the replies I got was from a certain person & they said that the service checker is NOT a guarantee of signal because the service checker is computer generated is this correct or are they just mugging me off ? Thankyou if you can clear this up for me 😀

Re: GOODBYE EE LIES LIES LIES

bristolian — Tue, 07 Jan 2025 08:18:19 GMT

The coverage maps on all of the UK operators sites are well-intentioned predictions, all with disclaimers.

Re: GOODBYE EE LIES LIES LIES

Christopher_G — Tue, 07 Jan 2025 08:35:17 GMT

Hi @Bionic69

The Coverage Checker is a guide. There are a number of factors that can affect local signal, that the coverage checker cannot determine, such as:

Thick walls and windows
Using an older device
Your distance from a signal mast
Thick tree cover
More people using the network around you
Bad weather

This is all mentioned after you search on the coverage checker, when you scroll down the page a bit.

Coverage Checker | Check Coverage and Signal in Your Area | EE

Chris

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Tue, 07 Jan 2025 13:27:34 GMT

Well the guy in the EE store shouldn’t have said YES you get a great signal there ! You can all carry on defending this idiotic network that lies but the fact is if it the guy in the store didn’t know then he shouldn’t have said YES if he didn’t know he shouldn’t have lied !

Re: GOODBYE EE LIES LIES LIES

Bionic69 — Tue, 07 Jan 2025 13:32:08 GMT

It’s a prediction NOT a fact but the fact of the matter is I’ve found a network that offers better signal & better value for money than EE & none of you like it 🤣🤣

I even sent a picture to Mike_T last night showing him how strong the signal is on my new network !
Look how many other complaints are in the posts about the signal with EE