topic Re: No signal in my area, southport marshside in Mobile Network discussions

No signal in my area, southport marshside

Vuezeon — Sat, 07 Dec 2024 17:41:51 GMT

For the last 4 days when I get home from work I have no signal whatsoever and due to not having full fibre Internet i have been relying on the £82 contract I pay to hot-spot most things in my house, without being able to use my phone it's become pretty much pointless if it is not sorted out soon I will be leaving EE network and going elsewhere.

Re: No signal in my area, southport marshside

Chris_B — Sat, 07 Dec 2024 18:59:33 GMT

@Vuezeon Have you called customer support about this ?

Re: No signal in my area, southport marshside

bristolian — Sat, 07 Dec 2024 23:24:16 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

Re: No signal in my area, southport marshside

gusmagoo — Thu, 12 Dec 2024 11:50:08 GMT

Hi there. This has been an ongoing problem since 19th November when a number of 5g masts went down... It is still up and down so clearly has not been sorted yet. I have the same set up. No cable or phone line so rely solely on 5g to run everything in our house. i have 5 ee contracts... If this isnt fixed soon ill be getting virgin as they just appeared down our street. I'll then be moving on from ee after 30 loyal years... Absolute disgrace. Ps. ring em on 150 and they will credit you your £80 plus bill...

Re: No signal in my area, southport marshside

kristalcookies — Mon, 16 Dec 2024 18:03:13 GMT

I live in southport and work in banks, and yeah from Churchtown to banks there is like no signal AT ALL. Its a nightmare!!

Re: No signal in my area, southport marshside

kristalcookies — Mon, 16 Dec 2024 18:03:52 GMT

Actually id say from just after the end of lord st actually. Its ridiculous.

Re: No signal in my area, southport marshside

bristolian — Mon, 16 Dec 2024 18:11:57 GMT

@gusmagoo wrote:

...a number of 5g masts went down... ...rely solely on 5g to run everything in our house

The term "5G mast" is a popular misconception, there are "EE masts" which all carry a combination of technologies. 4G is a bare minimum, 2G & 5G often added depending on location and coverage requirements.

5G-NSA also requires 4G as an anchor layer.

Re: No signal in my area, southport marshside

gusmagoo — Tue, 17 Dec 2024 06:54:49 GMT

Well thanks for that. A number of masts are broke then... It sounds like you know what you're talking about, perhaps you could help them fix it!

Re: No signal in my area, southport marshside

arcnet — Wed, 18 Dec 2024 09:38:55 GMT

I have been told by EE Customer Services that the problem is with the mast on Emmanuel Church. Apparently there was water ingress in the electricity cabinet and power to the mast had to be cut. A new electricity cabinet is required which is not within the control of EE and last week I was told that service was due to be restored on 18 December but so far I still have no service either.

Re: No signal in my area, southport marshside

gusmagoo — Wed, 18 Dec 2024 11:51:47 GMT

Thank you Arcnet I heard something similar from ee, in the meantime customers are leaving ee en mass, a few of my neighbours have jumped over to Virgin fibre so they must be rubbing there hands... I'm staying for now as I'm out of contract and have spent £225 on a tpX50 5g router and extender which is picking up a weak signal from the sandown court mast opposite the fire station. Also got internet calling set to "on" within my mobile settings, so can now receive calls at home. If it goes past a month since your billing cycle you can get a second month back off your bill... So for me, if it's still crap after 20th I'll be asking for another months money back... 👍 You'd think they'd be fixing the supply box as a matter of urgency but they don't seem to be that bothered... They will lose a LOT of customers over this for sure...

Re: No signal in my area, southport marshside

bristolian — Wed, 18 Dec 2024 13:05:34 GMT

@gusmagoo wrote:

a few of my neighbours have jumped over to Virgin fibre so they must be rubbing there hands...

The mobile network and fixed-line broadband are completely different technologies & networks.

Re: No signal in my area, southport marshside

gusmagoo — Wed, 18 Dec 2024 15:03:51 GMT

Indeed they are... Until recently we didn't have cable, so many round here invested in data contracts (mainly on ee cos we have a mast close by which gave much better service, especially on ee (5g)) . Sadly its now broken. No phone signal at all inside a building. Outside ok, but not good. Mast down equals no internet. Virgin cable clean up... hope thats clear enough... 😬

Re: No signal in my area, southport marshside

Greg11908 — Fri, 20 Dec 2024 12:11:19 GMT

EE are shocking there’s a picture of the mast being taken down , I’m a business owner most of my work is in marshside and my phone is unusable. I’m on a business contract and I’m loosing jobs hand over fist yet EE offer no completion date . On there signal tracker there’s no problem. I’ve contacted the customer service numerous times with no dates offered to resolve a problem that’s costing my business dearly . I’m tempted to pay two years line rental and leave as I’m loosing so much business .

Re: No signal in my area, southport marshside

gusmagoo — Fri, 20 Dec 2024 18:13:43 GMT

Yes shocking. They now don't acknowledge the problem in my postcode area but I still can't use my phone at all in or oustside my house without issues. No phone, no internet, according to them, no problems. We will be leaving ee in 2025. They are not in the least bit **bleep**d. Bye bye ee...

Re: No signal in my area, southport marshside

Greg11908 — Fri, 03 Jan 2025 17:08:40 GMT

3rd of January masts still not working in marshside area , an update would help from EE .

Re: No signal in my area, southport marshside

arcnet — Fri, 03 Jan 2025 17:22:01 GMT

They've just told me that they're waiting for authorisation to carry out the next bit of work but, when pressed, the agent didn't know what work nor when service is likely to be restored. Utterly appalling!!

Re: No signal in my area, southport marshside

bristolian — Fri, 03 Jan 2025 17:26:41 GMT

@arcnet wrote:

the agent didn't know what work nor when service is likely to be restored. Utterly appalling!!

In fairness to the CS agent you spoke to, they will be several steps away from the Field teams actually responsible for restoring service.

CS are, by & large, setup for those who just want their phones to work and don't much care how. Thus their training and systems access reflects this. Network engineers & those involved with site legals are not customer facing for obvious reasons.

Re: No signal in my area, southport marshside

arcnet — Fri, 03 Jan 2025 17:38:52 GMT

My criticism was not directed at the CS agent but EE as a company. There is a support ticket open to deal with restoring power to the mast and the notes should be accurately updated by the Field teams. The latest update was due today, 3 January and that, as I said in my previous post, was non informative. This saga has been going on now for over 6 weeks.

Re: No signal in my area, southport marshside

bristolian — Fri, 03 Jan 2025 17:49:22 GMT

I don't know specifics of this particular case, but if there is a third party or legal issue, it's feasible that there may not be substantial progress until a full return next week.

Frustration is always understandable in these circumstances, but no-one will be intentionally delaying any fix.

Re: No signal in my area, southport marshside

gusmagoo — Fri, 03 Jan 2025 20:41:14 GMT

Ok so over Christmas and new year I had a number of messages saying the issue had been fixed. Still can't make or receive calls inside. Rang today, had another month of fees credited. It's clearly not the call handlers fault so I'm always pleasant with them. Must be embarassing for them. Been down now since 19th November at Cambridge Road area. Hoping for a fix soon... Something to do with water getting into power supplies...