topic Can't send Mms on s24 ultra. in Mobile Network discussions

Can't send Mms on s24 ultra.

CollyWar — Tue, 24 Dec 2024 20:48:05 GMT

I have been having problems sending Mms messages on my Samsung s24 ultra, I get the error "Message not sent. Service not activated on network. EE"
This and my last phone, s23 ultra, show the same problem?? I've tried every suggestion on the Internet without success.
Any suggestions please.

Re: Can't send Mms on s24 ultra.

Northerner — Tue, 24 Dec 2024 21:10:57 GMT

Hi @CollyWar

Are you on EE PAYG or pay monthly contract.

Please also read the costs as per your terms and conditions for the costs.

Thanks

Re: Can't send Mms on s24 ultra.

CollyWar — Tue, 24 Dec 2024 22:27:51 GMT

I am on a £10 subscription pack if tg hat is of significance.

Re: Can't send Mms on s24 ultra.

Alex_H — Wed, 25 Dec 2024 10:23:38 GMT

Hi @CollyWar,

If you are a Pay as you go subscription pack, just to check do you have a separate credit balance available to pay for the MMS message? It will cost 40p to send a message and you would need to have the credit topped up before being able to send.

Merry Christmas

Alex

Re: Can't send Mms on s24 ultra.

CollyWar — Wed, 25 Dec 2024 13:21:07 GMT

Thought you may have a point but after putting credit into my account Mms still not sent!!

Re: Can't send Mms on s24 ultra.

Peter_W — Wed, 25 Dec 2024 13:58:15 GMT

Good afternoon @CollyWar, just to be sure if you text BAL to 150 does it confirm that you have sufficient credit to send messages?

There is a chance that it may just need setting up on your phone too, and you can download the correct settings for MMS automatically using our automatic setup service.

Peter

Re: Can't send Mms on s24 ultra.

CollyWar — Wed, 25 Dec 2024 16:11:48 GMT

Yes, I definitely have credit balance although I always thought texts (including Mms) were included in my package.

I have already done the set up service, several times, and been through all the other options I can find on the Internet.

I have just tried to send a picture and it is working although my credit balance has not reduced, maybe that takes time to show up?

Re: Can't send Mms on s24 ultra.

Leanne_T — Thu, 26 Dec 2024 10:56:30 GMT

Thanks for coming back to us @CollyWar

If you have tried the MMS set up and have the same happen with two different phones, we will need to check the account settings to make sure everything is set up correctly at our end for you.

To do, this please give us a call on 150 and the team will be happy to help 🙂

Leanne.