topic Hotspot outage in Mobile Network discussions

Hotspot outage

Maxinout — Fri, 20 Dec 2024 20:49:38 GMT

So I just got home after being away for about a month and a half. I get home and tried to log onto the EE wifi hotspot to call family, and it just doesn’t exist. I’ve checked my PlayStation, laptop and phone. It just doesn’t exist anymore. I live in the Brandon area.

Re: Hotspot outage

Chris_B — Fri, 20 Dec 2024 21:13:51 GMT

@Maxinout You have internet access as you’ve posted on here, but what’s the reason for using the EE hotspot ?

Re: Hotspot outage

XRaySpeX — Fri, 20 Dec 2024 22:02:58 GMT

@Maxinout : These public EE WiFi hotspots come & go. They are based on other users' own routers.

Re: Hotspot outage

Leanne_T — Sat, 21 Dec 2024 09:55:50 GMT

Hi there @Maxinout

Thanks for coming to the community 🙂

Our EE WiFi hotspots | Find WiFi hotspots page has details on locating the nearest hotspot.

Thanks.

Leanne.

Re: Hotspot outage

Maxinout — Sat, 21 Dec 2024 10:21:09 GMT

I’m currently using my phones data, none of my devices have wifi

Re: Hotspot outage

Maxinout — Sat, 21 Dec 2024 10:23:09 GMT

Hi there, I’ve previously never had issues with the hotspots in my area until now. I’ve checked the hotspots locations and there aren’t any in my area. Never had this problem until now. Is there any reason as to why there wouldn’t be any hotspots currently in my area?

Re: Hotspot outage

XRaySpeX — Sat, 21 Dec 2024 10:33:52 GMT

Yes, I gave you 1.

Re: Hotspot outage

Maxinout — Sat, 21 Dec 2024 11:00:52 GMT

I’m sorry, I don’t quite understand. Could you clarify?

Re: Hotspot outage

XRaySpeX — Sat, 21 Dec 2024 11:26:59 GMT

EE WiFi is mainly based on other EE & BT BB users letting the public in their vicinity share the WiFi capacity of their home routers. These users may remove this permission or switch their routers off or even move, at any time