topic Re: No network connection on my device in Mobile Network discussions

No network connection on my device

Ama15 — Fri, 20 Dec 2024 07:30:38 GMT

My EE network disconnected yesterday and it’s still showing no service but other network works perfectly when you change the sim, I don’t have access to any mobile to call the customer service team either

Re: No network connection on my device

Ama15 — Fri, 20 Dec 2024 07:20:58 GMT

Yes there no network on my phone

Re: No network connection on my device

Ama15 — Fri, 20 Dec 2024 07:22:43 GMT

When I try different network it comes but my ee doesn’t show

Re: No network connection on my device

bristolian — Fri, 20 Dec 2024 08:12:51 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: No network connection on my device

Ama15 — Fri, 20 Dec 2024 08:20:53 GMT

I have than all that but it seems not to work and I don’t have access to any other phone to call the office

Re: No network connection on my device

Leanne_T — Fri, 20 Dec 2024 11:08:34 GMT

Hi @Ama15

Thanks for coming to the community.

Have you tried the SIM card in another phone to see if you have an EE signal?

Are you in the UK?

Speak to you soon 🙂

Leanne.