topic Re: Coverage in Wednesbury in Mobile Network discussions

Coverage in Wednesbury

Leanne_T — Sat, 18 Apr 2026 08:44:45 GMT

Update: 18 April 2026

Over the past few months, our engineers have been continuing legal negotiations with the site provider, barring any unforeseen circumstances we expect all legal steps to be completed by the middle of May. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 08 January 2026

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree terms needed for the build. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 10 June 2025

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and start building the equipment needed for the new mast, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Re: Coverage in Wednesbury

Liamski1 — Thu, 05 Dec 2024 16:06:05 GMT

Hi,

So out of interest, what notice do landowners have to give to remove a mast?

I would hope that there is enough time built into contractual agreements for a contingency and a new location to be arranged without effecting customers service? And if that is not the case, with no date set for a new mast to be set, are customers then given the opportunity to cancel contracts / collect refunds. I assume that these people have had limited service since last week (end of November) and EE would of known this was going to be the case for a period of time, in which time they would of been selling contracts to people in the effected area. Non of this is made very clear.

Re: Coverage in Wednesbury

Leanne_T — Fri, 06 Dec 2024 14:48:15 GMT

Hi there @Liamski1

If you are affected by the mast being offline and would like to discuss your options, please get in touch with our mobile guides and they will get this looked into.

Leanne.

Re: Coverage in Wednesbury

Katie_B — Sat, 07 Dec 2024 11:19:13 GMT

Thanks for checking @CWs10.

Have you signed up for updates?

When more information is available regarding the problem in your area you will be notified via text.

Katie

Re: Coverage in Wednesbury

CWs10 — Sat, 07 Dec 2024 11:36:56 GMT

Yes I have thanks

Re: Coverage in Wednesbury

Profile closed — Sat, 07 Dec 2024 15:46:21 GMT

@Liamski1 Not Sure if this is true but I came across this. Maybe worth looking into.

“Under the Electronic Communications Code, an 18-month statutory notice period must be given and discussions will be held to try and find suitable alternative locations”

Re: Coverage in Wednesbury

BadSignal82 — Sun, 08 Dec 2024 14:46:53 GMT

Do you have an idea of when the building works will commence please because if it will be a while I will need to look at an alternative provider.

Re: Coverage in Wednesbury

CWs10 — Sun, 08 Dec 2024 15:01:47 GMT

I keep subscribing to texts to say when the problem has been resolved I received one last night and surprise surprise within a couple of minutes it was off again no service at all not even emergency pretty poor service as I can see a mast out of my front window

it’s been like this for a week now and not once has any engineer been out to it

Re: Coverage in Wednesbury

Liamski1 — Mon, 09 Dec 2024 07:32:49 GMT

So what this says is that EE have sat on this for at least 18 months and now once it has gone they will actually start the process of replacing it somewhere else. Negotiation. Planning. Construction. IT infrastructure. This surely will take months, so the people in that area can pretty much trot on if they think they are getting any service anytime soon.

Naughty that.

In the UK, a landowner must give at least 18 months' notice to terminate a telecommunications agreement and remove a mast:

Notice
The landowner must serve a written notice that sets out the statutory grounds for termination. The most likely ground to be used is if the landowner plans to redevelop the property.
Counter-notice
The operator can serve a counter-notice to continue the agreement.
Tribunal
If the parties do not agree, the landowner must apply to the Lands Tribunal for an order. The tribunal will decide if the ground for termination is made out.
Removal
Once the agreement has been terminated, the landowner must serve a further notice to request removal. If terms cannot be agreed within 28 days, the landowner must apply to the tribunal for a removal order.

The Electronic Communications Code protects telecommunications equipment, so it is difficult for landowners to remove it. Landowners must meet a high bar to prove that the lease should be terminated, and the operator can push back.

Re: Coverage in Wednesbury

bristolian — Mon, 09 Dec 2024 08:18:56 GMT

@Liamski1 wrote:

So what this says is that EE have sat on this for at least 18 months and now once it has gone they will actually start the process of replacing it somewhere else.

That is one significant leap of judgement, which would require internal knowledge of both the process & this specific site.

Re: Coverage in Wednesbury

Jaymorrisxx — Mon, 09 Dec 2024 11:40:16 GMT

I’ve been calling up since 25th November regarding my signal being terrible. I’ve been told numerous times it’s because the mast has “gone down” and it’s showing soft-optimised or something and the engineers are working on it to fix it. Only since finding this forum have I found out that it’s actually that the mast has been removed! Like you say, surely EE would need some sort of notice from landowners to remove masts to have time to build a new one? Terrible.

Re: Coverage in Wednesbury

Liamski1 — Mon, 09 Dec 2024 16:33:12 GMT

Hi,

Not really. Law states that EE are given at least 18 months notice to remove a mast by a land owner, not withstanding any other processes and appeals which could serve to lengthen that time period.

We are at a point where the mast has gone and the signal is lost and there is not a replacement. I don't know how this can be interpreted any other way. Correct me if I am wrong please.

Re: Coverage in Wednesbury

bristolian — Mon, 09 Dec 2024 16:37:51 GMT

Site leases are a complex field, with both general principles and some specific aspects. As per the EE staff post - as soon as a replacement site is known to be required, the new-build process starts.

Frustration in these circumstances is entirely understandable, but EE have an admirably open approach to these situations compared with other operators.

Re: Coverage in Wednesbury

CWs10 — Tue, 10 Dec 2024 17:05:13 GMT

As a previous post I don’t have any access to any Wi-Fi or any internet other than my mobile service will there be any compensation for those of us effected by this

Re: Coverage in Wednesbury

BadSignal82 — Tue, 10 Dec 2024 21:01:32 GMT

when a site has been found, how long does it usually take for the work to commence?

My reason for asking is because I live in the area that the new mast is going to be built. I received a letter back in July informing me that work was going to commence and that it had been approved by Sandwell council but since July no work has started and I have no signal. This is very frustrating and it doesn’t sound like EE are in any rush to start putting the new mast in place even though the site has already been selected which I have proof.

Re: Coverage in Wednesbury

SJS87 — Wed, 11 Dec 2024 06:58:51 GMT

Good morning.

Is there more information regarding the progress of this issue since this post last week? I'm getting so frustrated, having to leave the area to make calls is not the service I'm paying for. Surely we should have been given notice a long time before the mast was actually removed and not some time afterwards?! It's all well advising and relying on customers to use Wi-Fi calling but this is only for people who actually CAN use Wi-Fi calling but what about when I need to make and receive important calls to companies, doctors surgeries, like my work for instance? What about people who work from home? This is really poor service from EE. To say my family and I have been EE customers for well over 20 yrs, going back to when you were T-Mobile, we've never been so disappointed as we are now with this ongoing problem. Please tell me that there's an end to this network nightmare soon. Just purchased a new phone and being unable to make and receive normal calls is no fun at all. We need dates and EE should be more open to share details of the work progress along the way instead of leaving paying customers in the dark. Will there be any compensation offered to us? If this is to be going on for much longer then I'm afraid I'll sadly be turning my back on EE, hopefully there is an option to terminate my contract without any added costs as that would just be adding insult to injury.

Please keep us more informed..

Re: Coverage in Wednesbury

Leanne_T — Wed, 11 Dec 2024 08:03:55 GMT

Hi everyone.

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our technical support guides who will get this looked into for you.

Once we have more information, the main post will be updated with the latest details for the area.

Thanks.

Leanne.

Re: Coverage in Wednesbury

SJS87 — Thu, 12 Dec 2024 06:54:16 GMT

I've called EE technical support guides at least 5 times now, some in Newcastle, one in Ireland and they can only tell me the same thing, the mast has been decommissioned and they have no date set as to when this problem will be fixed. They try to help with tecnnical support that can be fixed, they are not the complaints department. It's surely embarrassing for them to not even know themselves what to do as they know they cannot help. I'm afraid I'll be looking for EE complaints number and seeing about changing my network provider and trying to get some compensation from this whole mess, how sad after 20nyrs + of being with EE. I cannot afford to miss any more calls and wasting my time having to leave the area with a young child just so I can make a call!

Re: Coverage in Wednesbury

DanielleH2 — Tue, 17 Dec 2024 22:40:56 GMT

I can see you said you'd update when you had a date for the work to be done. That was twelve days ago. Is there an update?

I use my phone for work purposes and I'm not able to receive messages, calls or emails at the moment when I'm at work.

Are Wednesbury customers going to be compensated? Monthly bills reduced?

Re: Coverage in Wednesbury

Leanne_T — Wed, 18 Dec 2024 10:09:35 GMT

Hi there @DanielleH2

Once we have more information we will update the main post.

If you are affected by the mast being offline and would like to discuss your options, please give us a call and our mobile guides will get this looked into for you.

Leanne.