topic Re: Pathetic data speeds with a strong 4G signal... why?? in Mobile Network discussions

Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 16:04:39 GMT

So in a fairly large area around Chelmsford railway station, I have 3-4 bars of 4G signal but almost non existent data... see speed test result from today:

Is this something that EE would look into? When you're on the Full Works plan which isn't cheap it's a bit galling to have this 😞

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Wed, 18 Dec 2024 16:25:14 GMT

Is this a recent problem?

The status webtool is absolutely the first place to check - https://ee.co.uk/help/mobile-coverage-checker "check service status"

Re: Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 16:31:34 GMT

I only joined EE yesterday so I can't really say if it is recent.. according to that link it should have excellent 4G coverage all over that area! Seems the coverage isn't the issue as you can see I do have a 4G signal... it's just that there is no data speed within it...?

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Wed, 18 Dec 2024 16:38:22 GMT

There's a popular misconception around this - equating coverage strength with capacity/spectrum deployment.

One site in the immediate vicinity of the station has 75Mhz of capacity across 1800Mhz & 2600Mhz, another site slightly to the south has 90Mhz of spectrum also including 2100Mhz.

Re: Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 16:52:21 GMT

Not sure what that means exactly... does that mean this kind of data speeds are expected for EE...?

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Wed, 18 Dec 2024 17:08:26 GMT

It sounds like you've used the "check coverage" link rather than "check status" as was suggested.

"Check coverage" predicts the coverage levels in a given area, "check status" searches for known issues in your chosen locality, with an option to get updates on known faults or report new ones.

Re: Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 17:12:05 GMT

Ah okay my mistake. The check status site says everything is fine for that area annoyingly, when it very much is not...

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Wed, 18 Dec 2024 18:00:55 GMT

I've tried a few sample postcodes around Chelmsford railway station and some of them do report an issue on the status tool.

I'd suggest using the "Report a problem" link on whatever postcode you're using, for further checks.

Re: Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 18:09:19 GMT

Thanks would you be able to give me an example of one of the postcodes with an issue..?

Re: Pathetic data speeds with a strong 4G signal... why??

Northerner — Wed, 18 Dec 2024 18:27:38 GMT

Hi @martin2345uk

Try restarting your device and check again.

Do you not have 5G on your device.

Thanks

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Wed, 18 Dec 2024 18:49:19 GMT

I used CM1 1NR to search, I have a suspicion which site may be affected.

In response to Northerner, there is no 5G coverage in this area - but a very strong 4G capacity deployment as mentioned above. Both serving sites have dual-carrier B3 & B7, one has B1.

Re: Pathetic data speeds with a strong 4G signal... why??

martin2345uk — Wed, 18 Dec 2024 19:04:51 GMT

Thank you for this... when you say "affected" do you mean one site might actually have an issue? Should I report this using that postcode?

Re: Pathetic data speeds with a strong 4G signal... why??

bristolian — Thu, 19 Dec 2024 20:28:57 GMT

The fault I identified looks to have been resolved now. If you're still having issues in this location, then I'd definitely recommend using the "report a problem" link on the status checker.