topic Re: Very bad connection issues when on 5g / own wifi in Mobile Network discussions

Very bad connection issues when on 5g / own wifi

Michaela041821 — Sun, 15 Dec 2024 18:31:54 GMT

Hi all,

I’m normally big on video calls and stuff like that to catch up with friends and family but lately have noticed the connection is so bad

I have even resorted to just calling people normally yet the signal / connection is appalling,

does anyone have any ideas as to why? Currently feel like I’m paying for a service which isn’t delivering as it should

Re: Very bad connection issues when on 5g / own wifi

Northerner — Sun, 15 Dec 2024 18:50:06 GMT

Hi @Michaela041821

Checked the status checker:

https://ee.co.uk/help/service-status

Thanks

Re: Very bad connection issues when on 5g / own wifi

Michaela041821 — Sun, 15 Dec 2024 19:08:51 GMT

I tried this already several times, there’s a problem with the service

Re: Very bad connection issues when on 5g / own wifi

bristolian — Sun, 15 Dec 2024 19:30:30 GMT

There's multiple possibilities here.. it may be helpful to narrow down the issue.

Are you having any specific issues with voice calls? Are they dropping? Is the audio poor? Can you use mobile data whilst on calls - this is a good indication of using 4G-voice.

Mobile data - is this an issue of slow speeds? Or something else? Is all this happening in one specific location, or several?

What device are you using?