topic Re: EE mobile bad signal bad data in Mobile Network discussions

EE mobile bad signal bad data

gregg1908 — Wed, 11 Dec 2024 19:43:40 GMT

I came over to EE. some months ago on a business tariff ,signal is terrible everywhere 5g rarely works and data is unusable . I rely on my phone to book in work and EE is now affecting my business . I need help leaving this network .

Re: EE mobile bad signal bad data

Northerner — Wed, 11 Dec 2024 19:50:39 GMT

Hi @gregg1908

Give EE a call on 150 and pay off the remaining contract term and then you can leave.

You can also check your local network for issues here: https://ee.co.uk/help/service-status

Thanks

Re: EE mobile bad signal bad data

bristolian — Wed, 11 Dec 2024 20:06:30 GMT

All networks have good & bad areas, but to experience "terrible signal everywhere" is highly unusual. When you say 5G barely works, can you expand a little? Given that a 5G phone should always fallback to 4G anytime 5G is not available....

Are you saying that your phone is displaying no coverage when it should? Or that 4G fallback isn't working?

The previous post advises on the process to disconnect - have you tested other networks in the areas you frequent?