topic Re: no signal in my arae for over a year in Mobile Network discussions

no signal in my arae for over a year

donkeylegs — Tue, 10 Dec 2024 09:23:09 GMT

Ive been getting Myplace update text massages from EE for over3 months now saying you have a problem, then the problem will be solved in 10 hours then the problem has been fixed, and i get these almost weekly, but the problem is NEVER fixed, I have no mobile signal in my home or anywhere near it, its enough. I'm going with another mobile company !!!

Re: no signal in my arae for over a year

bristolian — Tue, 10 Dec 2024 09:32:49 GMT

Is this a location that you've previously had coverage but have subsequently lost it? Every network has good & bad areas, but WiFi-calling provides a solution to indoor coverage issues whenever & whyever they occur.

Otherwise make sure you test any prospective new network using a PAYG SIM in all the areas you frequent. That avoids swapping one problem location for another.

Re: no signal in my arae for over a year

chistery — Tue, 10 Dec 2024 09:50:59 GMT

Have you called EE and discussed it? What did they say about the problem?

Re: no signal in my arae for over a year

donkeylegs — Tue, 10 Dec 2024 10:35:24 GMT

I m not feeling up to spending all day waiting for EE to answer my call,
maybe another day

Kind Regards,

PaulCMurton

Re: no signal in my arae for over a year

Peter_W — Tue, 10 Dec 2024 12:26:36 GMT

Hey there @donkeylegs, thanks for stopping by the Community.

Our update messages will always aim to keep you in the loop with what's happening nearby, but I appreciate it'll be frustrating if you keep expecting a resolution to find it then go down again.

Please don't share any addresses or postcodes in full, but what area is it you're noticing this happening in?

If there are ongoing issues nearby we often have threads with updates, so it's definitely worth checking to see if there's anything already here.

Peter

Re: no signal in my arae for over a year

donkeylegs — Wed, 11 Dec 2024 07:54:49 GMT

Hi, I have received yet another text from EE this morning .... ' It's
taking longer than expected to fix the problem near Home. We will continue
to keep you updated'

Same old message, It's absolutely crap,

Kind regards,

*PaulCMurton*

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Re: no signal in my arae for over a year

Katie_B — Wed, 11 Dec 2024 10:10:03 GMT

Hi @donkeylegs.

Which area do you live in?

I'd love to see if I can find some information on this.

Katie

Re: no signal in my arae for over a year

bristolian — Wed, 11 Dec 2024 18:31:31 GMT

Is this a location that you've previously had coverage but have subsequently lost it?

Re: no signal in my arae for over a year

donkeylegs — Thu, 12 Dec 2024 00:25:52 GMT

We've been here for 8 years, it's in a new estate and we've only ever had a
mobile signal in one corner of the garden, other Virgin neighbours say the
same, but they gave up years ago and went with other companies. Virgin has
always told me that they are working on it, but nothing has changed.

Kind regards,

*PaulCMurton*

The contents of this message are confidential & may be privileged and is
for the exclusive use of the intended recipient. If received in error
please notify me and delete the message from your server.

Re: no signal in my arae for over a year

chistery — Thu, 12 Dec 2024 08:43:22 GMT

@donkeylegs Are you with Virgin or EE?

Re: no signal in my arae for over a year

donkeylegs — Thu, 12 Dec 2024 09:28:09 GMT

Sorry all, that should have read …..’We've been here for 8 years, were on a new estate and we've only ever had a EE mobile signal in one corner of the garden, other local EE users say the same, but they gave up years ago and went with other mobile companies. EE has always told me that they are working on it, but nothing has changed.’ BTW, I’m also having problems with Virgin Media !!

Re: no signal in my arae for over a year

Christopher_G — Thu, 12 Dec 2024 13:52:53 GMT

Hi @donkeylegs

Welcome to the community.

What level over coverage does our coverage checker show for you area? Do you use WiFi Calling?

Chris

Re: no signal in my arae for over a year

donkeylegs — Thu, 12 Dec 2024 14:37:20 GMT

Found the cause of Mobile and Wi-Fi signals not being transmitted to and
fro my home ….. Modern homes use foil backed plasterboard as a vapour
barrier, but it can also be a barrier to Wi-Fi and Mobile signals. My home
is fairly new and utilises this type of foil-backed plasterboard, so no
such signals for me and all those living in new homes.

One solution for loss of Wi-Fi signals is to use extenders or set up a Mesh
Network. As to the loss of Mobile reception, I’m resigned to continue to
stand on my shed roof facing the south pole.

Kind regards,

*PaulCMurton*

The contents of this message are confidential & may be privileged and is
for the exclusive use of the intended recipient. If received in error
please notify me and delete the message from your server.