topic No mobile service in Mobile Network discussions

No mobile service

bob319 — Thu, 28 Nov 2024 14:48:28 GMT

No or very poor Mobile service in BT71 area around Stewartstown area.

Probably the EE mast at Brigh.

Several of my friends have same problem since Monday of this week.

Anything being done about ?

Re: No mobile service

bob319 — Thu, 28 Nov 2024 14:49:38 GMT

No or very poor Mobile service in BT71 area around Stewartstown area.

Probably the EE mast at Brigh.

Several of my friends have same problem since Monday of this week.

Anything being done about ?

Re: No mobile service

Linzi_H — Thu, 28 Nov 2024 16:51:55 GMT

Hi @bob319

Welcome to the community.

What's been happening with your mobile services exactly?

Have you checked your postcode on our Mobile Coverage Checker > Check Service Status to see if there are any works happening, or issues reported?

Linzi

Re: No mobile service

Matt_124 — Thu, 28 Nov 2024 17:14:57 GMT

Hi @bob319

Just checked a random Stewartstown postcode on the Network Status Checker that Linzi has linked below and it seems that EE are doing some work on the mast to improve the network in the area with an expected fix time of 2 days.

I know from experience that Stewartstown only has the one mast (at Brigh) and the nearest other ones are pretty much Coagh, Cookstown or Coalisland so you may pick up bits and pieces from those masts.

I would advise turning on WiFi Calling if you haven't already for when you're at home connected to your Internet as this will allow you to get calls and texts as normal.

Hopefully it's not a full blackout of service from the site until full functionality is restored, the network will probably come and go from time to time.

You can sign up for updates if you go to the Network Status Checker through the website or in your app.

Re: No mobile service

bob319 — Fri, 29 Nov 2024 10:52:03 GMT

Thanks,

First bit of detail I have received,

Appreciated,

Bob319