topic Re: Getting support for remote phone/line check? in Mobile Network discussions

Getting support for remote phone/line check?

Andy_Harrogate — Wed, 20 Nov 2024 16:59:14 GMT

My mother-in-law is in Cullingworth and has only got emergency calls at the moment. Others on EE appear to be having some problems also. I have tried to get support from EE but can only get the line checked back to my phone which is in a different location. How can I find out if her area is ok and get her support?

Re: Getting support for remote phone/line check?

bristolian — Wed, 20 Nov 2024 17:00:39 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Getting support for remote phone/line check?

Andy_Harrogate — Wed, 20 Nov 2024 17:20:08 GMT

Thank you,

This would have helped but I have now found out she went to the local EE shop who advised her there was a local mast problem that has now been fixed.

Re: Getting support for remote phone/line check?

Croft1 — Thu, 21 Nov 2024 06:38:09 GMT

We also live in cullingworth. I used the online chat facility. They advised the mast was still being upgraded with no time frame. My family and business use ee . We currently have no signal in cullingworth which is causing us a lot of problems. Please can you advise when this repair/ upgrade is fixed asap.

Re: Getting support for remote phone/line check?

Andy_Harrogate — Thu, 21 Nov 2024 07:36:02 GMT

My relative confirmed last night that her phone is working now so it looks like the mast is working- at least for her.

Sent from my iPhone