topic Re: Signal issue in Mobile Network discussions

Signal issue

Wildtraks1 — Sat, 16 Nov 2024 14:24:03 GMT

Anyone have/Know of any signal

issues in the Cumnock area East Ayrshire. EE users are having issues connecting to the internet, works sporadically. If you turn your phone off and on again it works fine then loses internet. Though 3-4 bars are present. Up to 6 weeks ago there was no issue but since then EE users all experiencing the same issue

Re: Signal issue

Chris_B — Sat, 16 Nov 2024 14:41:22 GMT

@Wildtraks1 Have you tried checking this yourself HERE and clicking the check service status tab ?

Re: Signal issue

Wildtraks1 — Sun, 17 Nov 2024 09:06:29 GMT

Yeah keep testing the signal, says it’s ok but when trying to log a problem it doesn't allow me to

it’s not an individual issue other EE users experiencing the same issue

Re: Signal issue

bristolian — Sun, 17 Nov 2024 09:40:11 GMT

More bars doesn't necessarily equate to better data speeds.

Are the other EE users all having the same problems reporting the issue?

Re: Signal issue

Alex_H — Sun, 17 Nov 2024 11:09:56 GMT

Hi @Wildtraks1,

Welcome to the EE Community

From what you are saying with all EE users in the area having issues, it does sound like a potential issue in the area. What is happening when you are trying to report it?

Once you click the service status tab and login you should be able to click the Still having problems? button to fill out a problem report for our network team.

Alex