topic Re: How to report Mobile Data issues ? in Mobile Network discussions

How to report Mobile Data issues ?

CamtasticVision — Mon, 04 Nov 2024 07:38:24 GMT

I have noticed over the past few weeks my mobile data inside my house is little to none, it used to work but now its just useless I have to ensure I have connected to wifi or the pages will not come up.

I have visited the EE website coverage checker where it says you can report the issue, I click it and there is nothing on the page to report with so this also leads me to say the EE website is broken and I have no where to report my mobile data issues,

Hope someone can point me in the right direction.

Re: How to report Mobile Data issues ?

Rach_H — Mon, 04 Nov 2024 12:53:31 GMT

Hi @CamtasticVision,

We know how important it is for you to be able to stay connected, so I'm sorry to hear about the troble you've been having. Can I just check if you're able to view the Status Checker page once you've into your account on this page, or is the page not showing this option at all?

Rach

Re: How to report Mobile Data issues ?

CamtasticVision — Mon, 04 Nov 2024 15:04:38 GMT

As you can see I don't see anything and i'm logged in so I cant actually report anything, I did see the map page earlier and tried using the report page but nothing came up,

Re: How to report Mobile Data issues ?

Rach_H — Mon, 04 Nov 2024 15:23:41 GMT

Can you try clearing your cookies and cache, and see if you still have the same issue @CamtasticVision.

Rach

Re: How to report Mobile Data issues ?

CamtasticVision — Mon, 04 Nov 2024 22:52:24 GMT

I tried on two different machines, both come up the same I could try a 3rd time lucky and boot another laptop or even a mac but I would guess the results would be the same. I would really like to get my mobile internet back to the service level is used or have or better if possible I said about the site as i found the issue while trying to report that issue @Rach_H

Re: How to report Mobile Data issues ?

Katie_B — Tue, 05 Nov 2024 08:09:06 GMT

Thanks so much for getting back to us @CamtasticVision.

I have tested my account and can see the service in my area OK.

I'd recommend giving us a call so our guides can look into this for you, the team will also be able to check the service in your area and report any issues.

Katie

Re: How to report Mobile Data issues ?

CamtasticVision — Tue, 05 Nov 2024 23:18:54 GMT

Hopefully it might be fixed after the maintenance this evening, what number do I call with regards to the mobile data ?

Re: How to report Mobile Data issues ?

XRaySpeX — Tue, 05 Nov 2024 23:23:58 GMT

Like that page says, it's down for maintenance. It'll be back in A.M.

Re: How to report Mobile Data issues ?

CamtasticVision — Tue, 05 Nov 2024 23:32:17 GMT

The page issue wasn't my main reason to post it was the mobile data issue, I just happened to have issues with the service checker giving a blank page

I will see if its working in the morning or give them a call to see what's going on with the mobile data issue.