topic Re: Speed has dropped since Friday morning in Mobile Network discussions

Speed has dropped since Friday morning

RHBGB — Sat, 02 Nov 2024 15:30:29 GMT

We have an EE data connection and an MVNO through EE, downland speed averages around 400Mbps through 5G and 150Mbps on 4G, and latency averages around 30ms.

Since Friday morning download speed has dropped to under 80Mbps average and ping is up to 70ms and hasn't improved since, signal is the same and connected to the same mast at home and indoors.

I use a cloud PC, so it relies on latency and a download speed over 100Mbps to work properly. I know mobile data isn't intended for reliable home broadband but if I was using EE Home 5G Broadband then I would be facing the same issue I'm sure. It's quite a considerable drop in Internet speed.

Is this a network wide issue, or could it be a network restriction put on that mast? Given that the speed has dropped on different accounts and also on the piggyback operator too, it must be to do with the backhaul connection at the site.

London SW

Re: Speed has dropped since Friday morning

XRaySpeX — Sat, 02 Nov 2024 16:26:10 GMT

@RHBGB : Discuss this with your MVNO network provider.

Re: Speed has dropped since Friday morning

bristolian — Sat, 02 Nov 2024 17:31:22 GMT

There's no network-wide issue such as you describe, at least not affecting EE-direct users. MVNO's may have their own issues.

Multiple issues could cause what you describe, backhaul isn't necessarily the cause. EE cannot support MVNO users, you should contact them for that line.