topic Re: Absolutely shocking coverage in Mobile Network discussions

Absolutely shocking coverage

Fionae92 — Mon, 28 Oct 2024 21:45:00 GMT

For 14 months ive had a constant battle with ee. I moves home and was told the signal was good coverage to only find out i had no signal in my house at all. I work down the road and i am unable to get signal. I am at home most weeks on my own as my partner works away monday to friday. Trying to call family members and my partner has been a nightmare. EE has turned round and said to use my wifi. Now i get that but why should i pay for a service for data and expect to use my wifi. I was offered 20% off but it's not good enough living lile this. My wifi was down for 2 days last week and i was again isolated and unable to contact anyone. I just want them to cancel my contract with no termination fee. Im sick of paying over the odds for a service they cannot provide. Having to get told to use my wifi. Anyone else experiencing the same issues. Its really effecting me. Absolute shocking service.

Re: Absolutely shocking coverage

Fionae92 — Mon, 28 Oct 2024 21:39:56 GMT

Why should you have to use someone elses wifi you pay for. Ive had a constant battle for 14 months no signal unable to reach family members and live alone through the week. I get told to use my sky wifi i pay for. Im left paying for data i dont use and still paying for my broadband. Ive been with ee years.

Re: Absolutely shocking coverage

bristolian — Mon, 28 Oct 2024 23:01:22 GMT

@Fionae92 wrote:

I moves home and was told the signal was good coverage to only find out i had no signal in my house at all

Was the poor coverage evident when you first viewed your new home? No network will guarantee 100% national indoor coverage.

WiFi-calling is made available as a free service to allow full use of your phone anytime you have indoor coverage issues for whatever reason. Have you tried using the facility?