topic Re: Cant report network issue in Mobile Network discussions

Cant report network issue

Manny07 — Sun, 27 Oct 2024 14:07:06 GMT

Hello all

Its been a week now trying to report a network issue , but eveytime I try it says the service isn't working right now. Is this just on my account or is it for same for everyone and when will they fix this issue?

Re: Cant report network issue

Chris_S — Mon, 28 Oct 2024 08:11:05 GMT

Hi @Manny07 I'm sorry to hear that you're having issues with reporting a network issue.

Do you still get the same error when you're connected to a WIFI network? If you're having connection issues, that may be what's causing the error.

I'd recommend giving us a call or popping into one of our stores to report the issue, as we'll investigate the issue for you.

Chris S

Re: Cant report network issue

Manny07 — Mon, 28 Oct 2024 09:56:41 GMT

Hi Chris

Either way data mobile or connected to home WiFi still get same error message.

Re: Cant report network issue

Chris_S — Mon, 28 Oct 2024 10:18:58 GMT

Thanks for letting me know @Manny07

Could you run a network check to see if there are any known issues in your area please.

Chris S

Re: Cant report network issue

Manny07 — Mon, 28 Oct 2024 12:30:10 GMT

No known issues for the effected postcode.

Re: Cant report network issue

Chris_S — Mon, 28 Oct 2024 12:51:02 GMT

Thanks for checking @Manny07

Are your calls, texts and data all affected by your network issue?

Chris S

Re: Cant report network issue

Manny07 — Mon, 28 Oct 2024 12:53:17 GMT

Yes they all are effected.

Re: Cant report network issue

Chris_S — Wed, 30 Oct 2024 08:04:11 GMT

Thanks @Manny07 I'd love to get this investigated further for you by one of our technical guides.

To get in touch with our technical team, you can call over your My EE app, on 150 from your EE phone or 07953 966 150 from any other phone.

Chris S